Policies

Mailing and Addressing Services

4 MIN READ
Level: medium

Smartpress offers a variety of mailing and addressing services. We conveniently offer mail fulfillment services like addressing your direct mail pieces, delivering your completed mailing to our local post office and more. Simply select the online printing service desired when obtaining an instant quote for your project. Please note, for orders containing addressing and mailing […]

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List Processing

2 MIN READ
Level: medium

As an online printer, Smartpress makes list processing easy. We can use your existing mailing lists or we can help you purchase a custom list to reach the customer base that’s best for your business.

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How to Use a Print Proof

3 MIN READ
Level: basic

Before your project is printed, it goes through the proofing process. A print proof is an early version of your project that closely represents how it will look when printed. Whether you have a soft proof (a digital PDF) or a hard proof (a physical copy), you’ll want to review your proof carefully so we […]

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Bleed & Borders

3 MIN READ
Level: medium

Smartpress’ online printing services makes it easy to add bleeds and borders. Begin designing your artwork with a minimum safety bleed margin of 0.125″. If you add a border to your artwork…

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Printing Turnaround Time

3 MIN READ
Level: basic

Please note: Printing turnaround time does not include mailing or shipping transit times and you should allow additional business days for delivery based on the shipping method you selected. Turnaround times may also increase due to supply and demand.

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Shipping

3 MIN READ
Level: basic

Unless you choose mailing services or Layout Services, you need to select one of the counter pickup or shipping options presented to you on Smartpress.com. When choosing a shipping option, please remember the estimated shipping transit time is based on the number of business days in transit. This does not include weekends, holidays or the […]

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Submitting Artwork for Printing

1 MIN READ
Level: basic

When uploading your print-ready files and submitting artwork for printing at Smartpress, you accept full legal liability for the content of material processed and printed on your behalf and under your instructions. Submitting Artwork for Printing You Must Have the Rights By submitting the artwork to Smartpress, you certify that you have the right to […]

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Sales Tax Policy

1 MIN READ
Level: basic

As an online printer, Smartpress’ sales tax policy includes charging sales tax on orders shipped to the following states: Arizona, Alabama, California, Colorado, Connecticut, District of Columbia, Georgia, Hawaii, Illinois, Indiana, Iowa, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Nebraska, Nevada, New Jersey, New York, North Carolina, North Dakota, Oklahoma, Pennsylvania, Rhode Island, South […]

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Printing Errors

1 MIN READ
Level: basic

As an online printer, we know errors can happen. Smartpress is not liable for printing errors in a final online printing product caused by any of the following reasons: General Printing Errors Spelling, grammar, or punctuation Incorrect graphics and design elements Color transparency issues Damaged fonts Overprints (printing one color on top of another or […]

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Payment Options

2 MIN READ
Level: basic

At Smartpress, we’re focused on you, the customer, so we offer a variety of payment options for your project. Note: All prices and amounts shown on this site are in U.S. Dollars (USD) unless otherwise noted. If you submit a request on the site to purchase online printing products, mailing services, design services or other […]

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Refund Policy

2 MIN READ
Level: basic

At Smartpress, we’re always focused on you, the customer. Our refund policy reflects that and includes different options available to you. Full or Partial Refund Policy Options A full or partial refund may be extended to you in certain circumstances where no production work on your online printing order has been completed by Smartpress.com. Such […]

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