Printing Errors

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Support › Policies › Printing Errors

Two hands on a laptop designing a song and lyrics booklet with a pink and floral design.

As an online printer, we know errors can happen. Smartpress is not liable for printing errors in a final online printing product caused by any of the following reasons:

General Printing Errors

Spelling, grammar, or punctuation
Incorrect graphics and design elements
Color transparency issues
Damaged fonts
Overprints (printing one color on top of another or “trapping”)

File Setup Errors

Smartpress is also not responsible for improper file setup, such as:

Bleeds
Crop marks
Finished product size
Die lines
Folds/scores/perforations
Page alignment
Page orientation

Smartpress does not make any changes to design elements in the digital print file without customer approval.

If you have questions about this or any printing services, please contact customer service.