Policies

The Smartpress Way Smartpress stands behind every order with our satisfaction guarantee. If you’re not happy with your print project, we’ll fix it or refund your money. Learn more about how we handle defects, reprints and refunds. What is Smartpress’ Satisfaction Guarantee? Our simple satisfaction guarantee? You’ll love our work or we will make it […]

When uploading your print-ready files and submitting artwork for printing at Smartpress, you accept full legal liability for the content of material processed and printed on your behalf and under your instructions. Submitting Artwork for Printing You Must Have the Rights By submitting the artwork to Smartpress, you certify that you have the right to […]

As an online printer, Smartpress’ sales tax policy includes charging sales tax on orders shipped to the following states: Our sales tax policy also includes tax exemption. If you are a tax-exempt entity and wish to avoid being charged sales tax for your online printing orders, you must provide us with your tax exemption certificate […]

Reselling products can be tricky, but it doesn’t have to be. Whether you’re a small business owner printing custom greeting cards, a brewery offering branded merchandise and apparel or a literary magazine selling quarterly booklets, the resale and sales tax exemption process is simple with Smartpress. Learn about sales tax exemption and how to apply […]

As an online printer, we know errors can happen. Smartpress is not liable for printing errors in a final online printing product caused by any of the following reasons: General Printing Errors Spelling, grammar, or punctuation Incorrect graphics and design elements Color transparency issues Damaged fonts Overprints (printing one color on top of another or […]

At Smartpress, we’re always focused on you, the customer. Our refund policy reflects that and includes different options available to you. Full or Partial Refund Policy Options A full or partial refund may be extended to you in certain circumstances where no production work on your online printing order has been completed by Smartpress.com. Such […]

This anti-bribery policy exists to set out the responsibilities of The Bernard Group and those who work for us in regards to observing and upholding our zero-tolerance position on bribery and corruption.  It exists to act as a source of information and guidance for those working for The Bernard Group. It helps employees recognize and […]

This environmental policy exists to set out the responsibilities of The Bernard Group and those who work for us in regards to observing and upholding our position on our environmental policy and aspects and impacts that the company’s operations have on the environment. It exists to act as a source of information and guidance for […]