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Shipping

Unless you choose Mailing Services or Design Services, you need to select one of the counter pickup or shipping options presented to you on the Site. When choosing a shipping option, please remember that the estimated shipping transit time is based on the number of business days in transit and does not include weekends, holidays, or the day the package is picked up. For instance, a product shipped 2nd Day and picked up by the carrier on a Thursday would be delivered by the end of day Monday.

FedEx Ground Shipping Map

Shipping transit times vary, and Smartpress assumes no responsibility for delays caused by shipping carriers, weather, or any damages resulting from the failure to receive a job on time. Your order may arrive late due to unforeseen delays in delivery service, the breakdown of equipment, illness, etc.

Smartpress’s responsibility is limited to preparing your printing order and submitting it to the carrier for shipping. Smartpress is not liable for damages which occur in shipping.

We cannot ship to P.O. Boxes or APO/FPO.

Mailing and Shipping

Turnaround time does not include mailing or shipping transit times, and you should allow additional business days for delivery based on the shipping method you select.

Printing turnaround time for jobs with ground shipping is not guaranteed. We do our best to meet or beat our published dates, but orders with an expedited turnaround and/or expedited delivery service do take precedence.

Printing turnaround time for jobs with an expedited turnaround and/or shipping is guaranteed. To qualify for the guarantee, we must have approved proofs by 9 A.M. CST of the first day of the turnaround period. The guarantee will be considered fulfilled when we have delivered the order to the common carrier (usually, UPS or USPS). We cannot be held accountable for the performance of the common carrier. Things can and sometimes do go wrong with shipping, so if you absolutely have to have your work, plan a few extra days into the job cycle.

If we fail to meet a guaranteed deadline as described above, you will receive a pro-rated refund of any rush charges or a free upgrade of delivery service to meet your required delivery date. Cancellation of an order based on printing turnaround time is allowed if you indicate in the order notes when placing the order, that the order is time-sensitive and must be shipped by the selected turnaround time.

Counter Pickup

Counter pickup orders are available anytime after 6 P.M. of the estimated ship date. Please wait until you’ve received an email indicating your order has “shipped” before arriving. Once you’ve been notified your order is ready, it can be picked up anytime, as the door to the counter pickup area is open 24/7.

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