{"id":29306,"date":"2022-03-23T21:57:50","date_gmt":"2022-03-23T21:57:50","guid":{"rendered":"https:\/\/smartpress.com\/support\/?p=29306"},"modified":"2025-09-08T11:25:55","modified_gmt":"2025-09-08T16:25:55","slug":"print-points-faq","status":"publish","type":"post","link":"https:\/\/smartpress.com\/support\/ordering-shipping\/print-points-faq","title":{"rendered":"Print Points FAQ"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">Have a question about our Print Points Loyalty Program? Check out these Print Points FAQ and learn about how to earn and redeem points.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">How do I earn points?<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">You earn points on every purchase (this does not include tax, shipping, postage and other fees). The amount of points you earn is based on your current Print Points tier. Tiers are assigned based on your purchase activity in the last 12 months.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"1000\" height=\"513\" src=\"https:\/\/smartpress.com\/support\/wp-content\/uploads\/2022\/03\/Cart-UI-Animated-SUPPORT.gif\" alt=\"Print Points FAQ\" class=\"wp-image-29355\" style=\"width:792px;height:406px\"\/><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\">How do I redeem points?<\/h2>\n\n\n\n<figure class=\"wp-block-embed is-type-video is-provider-youtube wp-block-embed-youtube wp-embed-aspect-16-9 wp-has-aspect-ratio\"><div class=\"wp-block-embed__wrapper\">\n<iframe loading=\"lazy\" title=\"How to find and redeem Print Points at Smartpress\" width=\"500\" height=\"281\" src=\"https:\/\/www.youtube.com\/embed\/GiFWSNDgJ0c?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe>\n<\/div><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">You can redeem Print Points on any Smartpress purchase. Redeeming them for dollars off your next purchase is easy. Here\u2019s how:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Add your next print project to your cart.\u00a0<\/li>\n\n\n\n<li>Once you\u2019ve signed in, you\u2019ll see your Print Points balance on the upper right side.<\/li>\n\n\n\n<li>Using the blue bar, you can slide to the number of points you want to redeem (you\u2019ll see the dollar value change underneath it as you slide back and forth).<\/li>\n\n\n\n<li>Then simply click Apply to see your order total reflect the points you redeemed, and click Checkout.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">How do I change tiers?<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Your tier is based on your purchase activity over the last 12 months. Your tier level will change immediately, based on how much you spend with us. The tiers are:<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/smartpresssupport.imgix.net\/support\/wp-content\/uploads\/2022\/03\/print-points-tiers-4block-SUPPORT.jpg?auto=format%2Ccompress&fit=crop&h=256&ixlib=php-3.3.1&w=1024&s=ceb9e8d7f42824b1ce59cec71b982230\" alt=\"Smartpress' Print Points program tiers in teal, magenta, yellow and black.\" class=\"wp-image-29356\" srcset=\"https:\/\/smartpresssupport.imgix.net\/support\/wp-content\/uploads\/2022\/03\/print-points-tiers-4block-SUPPORT.jpg?auto=format%2Ccompress&amp;fit=crop&amp;h=256&amp;ixlib=php-3.3.1&amp;w=1024&amp;s=ceb9e8d7f42824b1ce59cec71b982230 1024w, https:\/\/smartpresssupport.imgix.net\/support\/wp-content\/uploads\/2022\/03\/print-points-tiers-4block-SUPPORT.jpg?auto=format%2Ccompress&amp;fit=crop&amp;h=75&amp;ixlib=php-3.3.1&amp;w=300&amp;s=20c7ebb621881b6876cf311875a58fa1 300w, https:\/\/smartpresssupport.imgix.net\/support\/wp-content\/uploads\/2022\/03\/print-points-tiers-4block-SUPPORT.jpg?auto=format%2Ccompress&amp;fit=crop&amp;h=192&amp;ixlib=php-3.3.1&amp;w=768&amp;s=636c6defaf08ed42a36fd19f98a4ef3f 768w, https:\/\/smartpresssupport.imgix.net\/support\/wp-content\/uploads\/2022\/03\/print-points-tiers-4block-SUPPORT.jpg?auto=format%2Ccompress&amp;ixlib=php-3.3.1&amp;w=1300&amp;s=76f2f445474945b2b35552ade2525dde 1300w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" data-recalc-dims=\"1\" \/><\/figure>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Cyan<\/strong>: Spend $0 &#8211; $999.99 annually<\/li>\n\n\n\n<li><strong>Magenta<\/strong>: Spend $1,000 &#8211; $4,999.99 annually<\/li>\n\n\n\n<li><strong>Yellow<\/strong>: Spend $5,000 &#8211; $9,999.99 annually<\/li>\n\n\n\n<li><strong>Black<\/strong>: Spend $10,000 or more annually<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">When do my points expire?<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Your point balance will expire 12 months after your last purchase.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Can I share points across different user accounts?<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Print Points are associated with the account that earned them. We are unable to allocate them to other user accounts.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Can I redeem points for promotional items?<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">You can redeem points with any Smartpress purchase, including <a href=\"https:\/\/smartpress.com\/pages\/custom-quote-promo\">Promotional Products<\/a> and projects requiring a <a href=\"https:\/\/smartpress.com\/pages\/custom-quote\">Custom Quote<\/a>.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Will there be promo codes? Can I use a promo code and points in the same transaction?<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">We may offer additional promotions in conjunction with our Print Points program. You will be able to redeem one promo code with points at the same time.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">What if I need a refund or receive a damaged product? Will I get my points back?<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Yes, any points you used in a purchase that is refunded will be returned to your account within one week. Orders that are canceled will deduct any pending print points earned from that order. Learn more: <a href=\"https:\/\/smartpress.com\/support\/policies\/refund-policy\">Return Policy<\/a><\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Will there be bonus events to earn even more points?<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">As we continually evaluate opportunities to enhance our Print Points program, bonus events could be added.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Are there other benefits of the program besides points?<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Besides reward points, other benefits include leveling up to the next tier as you spend more. Be on the lookout for future rewards opportunities!<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">What happens if there are added charges on my order?&nbsp;<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">All points earned will be based on the final total of your print order (not including tax, shipping and other fees). Any additional charges will result in an adjustment to the points for that order.&nbsp;<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Will I get points for the cents spent on my order? Do you round up or down?&nbsp;<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Points will be earned on the base dollars you spend. For instance, a purchase total of $200.99 will be awarded 200 points.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/smartpresssupport.imgix.net\/support\/wp-content\/uploads\/2022\/03\/print-points-FAQ-My-Rewards-BTN-SUPPORT.jpg?auto=format%2Ccompress&fit=crop&h=498&ixlib=php-3.3.1&w=1024&s=87d419d6f974c79a4d2d3fab2ab08330\" alt=\"Smartpress' Print Points platform interface showing a rewards points balance and tier status.\" class=\"wp-image-29358\" srcset=\"https:\/\/smartpresssupport.imgix.net\/support\/wp-content\/uploads\/2022\/03\/print-points-FAQ-My-Rewards-BTN-SUPPORT.jpg?auto=format%2Ccompress&amp;fit=crop&amp;h=498&amp;ixlib=php-3.3.1&amp;w=1024&amp;s=87d419d6f974c79a4d2d3fab2ab08330 1024w, https:\/\/smartpresssupport.imgix.net\/support\/wp-content\/uploads\/2022\/03\/print-points-FAQ-My-Rewards-BTN-SUPPORT.jpg?auto=format%2Ccompress&amp;fit=crop&amp;h=146&amp;ixlib=php-3.3.1&amp;w=300&amp;s=c4e37a6982b7a4e49cbe8331b64ad49b 300w, https:\/\/smartpresssupport.imgix.net\/support\/wp-content\/uploads\/2022\/03\/print-points-FAQ-My-Rewards-BTN-SUPPORT.jpg?auto=format%2Ccompress&amp;fit=crop&amp;h=373&amp;ixlib=php-3.3.1&amp;w=768&amp;s=5bd23d95d24e181bed35111751e745b4 768w, https:\/\/smartpresssupport.imgix.net\/support\/wp-content\/uploads\/2022\/03\/print-points-FAQ-My-Rewards-BTN-SUPPORT.jpg?auto=format%2Ccompress&amp;ixlib=php-3.3.1&amp;w=1300&amp;s=60f50c445768477bbb232a50e66fe938 1300w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" data-recalc-dims=\"1\" \/><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">Not ready to use it right away? This code will also be saved in your My Rewards tab on the Print Points page. When you\u2019re ready to make your first purchase, it will be waiting!&nbsp;<\/p>\n\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p class=\"wp-block-paragraph\">If you have questions about any of these Print Points FAQ or other printing services, please&nbsp;<a href=\"https:\/\/smartpress.com\/support\/contact\">contact customer service<\/a>.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Have a question about our Print Points Loyalty Program? Check out these Print Points FAQ and learn about how to earn and redeem points. How do I earn points? You earn points on every purchase (this does not include tax, shipping, postage and other fees). The amount of points you earn is based on your [&hellip;]<\/p>\n","protected":false},"author":12,"featured_media":29358,"comment_status":"closed","ping_status":"open","sticky":false,"template":"template-parts\/single-simple.php","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[543],"tags":[],"class_list":["post-29306","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-ordering-shipping"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.1 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Print Points Frequently Asked Questions | Smartpress Support<\/title>\n<meta name=\"description\" content=\"Have a question about our Print Points Loyalty Program? 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