{"id":27658,"date":"2021-02-11T17:03:50","date_gmt":"2021-02-11T17:03:50","guid":{"rendered":"https:\/\/suprefreshprod.wpengine.com\/\/?page_id=27658"},"modified":"2025-05-19T09:05:50","modified_gmt":"2025-05-19T14:05:50","slug":"your-print-job-path-through-smartpress","status":"publish","type":"post","link":"https:\/\/smartpress.com\/support\/ordering-shipping\/your-print-job-path-through-smartpress","title":{"rendered":"Your Print Job Path Through Smartpress"},"content":{"rendered":"\n<p>Have you ever wondered what happens to your online printing project when you <a href=\"https:\/\/smartpress.com\/support\/ordering-shipping\/how-to-order-at-smartpress\">place your order<\/a>? How does it go from <a href=\"https:\/\/smartpress.com\/support\/file-preparation\/print-ready-files\">print-ready file<\/a> to finished product? What&#8217;s the print job path and who makes it happen?<\/p>\n\n\n\n<p>Learn more about the lifecycle of your project and where it goes, whether you\u2019re designing product catalogs with <a href=\"https:\/\/smartpress.com\/shop\/custom-booklets\">custom booklets<\/a>, networking with new <a href=\"https:\/\/smartpress.com\/shop\/business-card-printing\">business cards<\/a> or printing marketing materials like <a href=\"https:\/\/smartpress.com\/offering\/brochure-printing\">brochures<\/a>, <a href=\"https:\/\/smartpress.com\/offering\/door-hanger\">door hangers<\/a> or <a href=\"https:\/\/smartpress.com\/shop\/direct-mail-letters\">direct mail letters<\/a>.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/smartpresssupport.imgix.net\/support\/wp-content\/uploads\/2022\/07\/0073_2022-04-SP-Teams.jpg?auto=format%2Ccompress&fit=crop&h=683&ixlib=php-3.3.0&w=1024&s=a6cf4ba5dbbc63b9435c5ca076519959\" alt=\"A man in a print production facility holding up a sheet of a repeated designs.\" class=\"wp-image-29516\" srcset=\"https:\/\/smartpresssupport.imgix.net\/support\/wp-content\/uploads\/2022\/07\/0073_2022-04-SP-Teams-scaled.jpg?auto=format%2Ccompress&amp;fit=crop&amp;h=683&amp;ixlib=php-3.3.0&amp;w=1024&amp;s=efd09b50f4950ef5644d69c6d01d8a7d 1024w, https:\/\/smartpresssupport.imgix.net\/support\/wp-content\/uploads\/2022\/07\/0073_2022-04-SP-Teams-scaled.jpg?auto=format%2Ccompress&amp;fit=crop&amp;h=200&amp;ixlib=php-3.3.0&amp;w=300&amp;s=8a916954b7107cf9033816cc9a5af6b9 300w, https:\/\/smartpresssupport.imgix.net\/support\/wp-content\/uploads\/2022\/07\/0073_2022-04-SP-Teams-scaled.jpg?auto=format%2Ccompress&amp;fit=crop&amp;h=512&amp;ixlib=php-3.3.0&amp;w=768&amp;s=73e00c115b70ac086ced36015715e55a 768w, https:\/\/smartpresssupport.imgix.net\/support\/wp-content\/uploads\/2022\/07\/0073_2022-04-SP-Teams-scaled.jpg?auto=format%2Ccompress&amp;fit=crop&amp;h=1024&amp;ixlib=php-3.3.0&amp;w=1536&amp;s=a66b53cec629f7e1e04c5f6d57e6ba20 1536w, https:\/\/smartpresssupport.imgix.net\/support\/wp-content\/uploads\/2022\/07\/0073_2022-04-SP-Teams-scaled.jpg?auto=format%2Ccompress&amp;fit=crop&amp;h=1365&amp;ixlib=php-3.3.0&amp;w=2048&amp;s=ca10067cbebe7d40fc921ca4b02789c8 2048w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" data-recalc-dims=\"1\" \/><\/figure>\n\n\n\n<section class=\"waypoint t-sink s-sink\" id=\"the-print-job-path\">\n    \n\n<h2 class=\"wp-block-heading\">The Print Job Path<\/h2>\n\n\n\n<p>After you complete your order, your project begins a journey through many departments at Smartpress. As a world-class online printer, we\u2019ve got all the production resources and expertise needed to get the job done.<\/p>\n\n\n\n<p>Depending on your project\u2019s specifications, it can meet all these teams on its print job path to final product:<\/p>\n\n\n\n<p>Customer Experience Specialist &gt; Prepress &gt; Project Coordinator &gt; Print Services &gt; Print &gt; Bindery &gt; Mailing &gt; Finished Goods &gt; Shipping<\/p>\n\n\n<\/section>\n\n\n\n<section class=\"waypoint t-sink s-sink\" id=\"what-each-team-does\">\n    \n\n<h2 class=\"wp-block-heading\">What Each Team Does<\/h2>\n\n\n\n<p>Each department has specific tasks and experienced team members who work together to keep your project moving.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">CES (Customer Service)<\/h3>\n\n\n\n<ul class=\"wp-block-list\"><li>Takes new orders and assigns a Project Coordinator to your order.<\/li><\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">Prepress<\/h3>\n\n\n\n<ul class=\"wp-block-list\"><li>Reviews the files sent and job specifications of your order, provides <a href=\"https:\/\/smartpress.com\/support\/ordering-shipping\/how-to-use-a-print-proof\">soft proofs<\/a> or instruction on file needs.<\/li><\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">Project Coordinator<\/h3>\n\n\n\n<ul class=\"wp-block-list\"><li>Communicates with you about project details, charges, <a href=\"https:\/\/smartpress.com\/support\/ordering-shipping\/printing-turnaround-time\">turnaround time<\/a>, etc.<\/li><\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">Print Services<\/h3>\n\n\n\n<ul class=\"wp-block-list\"><li>Handles all <a href=\"https:\/\/smartpress.com\/pages\/custom-quote\">Custom Quote<\/a> jobs, orders custom materials, processes any outsourcing for our online division, compiles <a href=\"https:\/\/smartpress.com\/support\/ordering-shipping\/online-printing-pricing\">pricing<\/a> estimates and schedules <a href=\"https:\/\/smartpress.com\/support\/ordering-shipping\/kitting-vs-split-shipping\">kitting<\/a>.<\/li><\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">Print<\/h3>\n\n\n\n<ul class=\"wp-block-list\"><li>Prints your project.<\/li><\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">Bindery<\/h3>\n\n\n\n<ul class=\"wp-block-list\"><li>Finishes your project with any cuts, folds or stitching.<\/li><\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">Mailing<\/h3>\n\n\n\n<ul class=\"wp-block-list\"><li>Sorts and prepares mailing projects for the post office.<\/li><\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">Finished Goods<\/h3>\n\n\n\n<ul class=\"wp-block-list\"><li>Ensures quality control.<\/li><\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">Shipping<\/h3>\n\n\n\n<ul class=\"wp-block-list\"><li>Packages and <a href=\"https:\/\/smartpress.com\/support\/ordering-shipping\/shipping\">ships<\/a> your project.<\/li><\/ul>\n\n\n\n<p><\/p>\n\n\n<\/section>\n\n\n\n<section class=\"waypoint t-sink s-sink\" id=\"turnaround-timeline\">\n    \n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/smartpresssupport.imgix.net\/support\/wp-content\/uploads\/2022\/07\/0076_2022-04-SP-Teams.jpg?auto=format%2Ccompress&fit=crop&h=683&ixlib=php-3.3.0&w=1024&s=1b743dbfd324476853518e4d7c90a3f3\" alt=\"A woman in a print production facility sorting printed items in a green bin.\" class=\"wp-image-29517\" srcset=\"https:\/\/smartpresssupport.imgix.net\/support\/wp-content\/uploads\/2022\/07\/0076_2022-04-SP-Teams-scaled.jpg?auto=format%2Ccompress&amp;fit=crop&amp;h=683&amp;ixlib=php-3.3.0&amp;w=1024&amp;s=8189a9dd954367de93b901e2a5b55c2d 1024w, https:\/\/smartpresssupport.imgix.net\/support\/wp-content\/uploads\/2022\/07\/0076_2022-04-SP-Teams-scaled.jpg?auto=format%2Ccompress&amp;fit=crop&amp;h=200&amp;ixlib=php-3.3.0&amp;w=300&amp;s=76f71066309de493eda21765827c3ed2 300w, https:\/\/smartpresssupport.imgix.net\/support\/wp-content\/uploads\/2022\/07\/0076_2022-04-SP-Teams-scaled.jpg?auto=format%2Ccompress&amp;fit=crop&amp;h=512&amp;ixlib=php-3.3.0&amp;w=768&amp;s=ec31beb5ea97e4f735aa09bd270b6c28 768w, https:\/\/smartpresssupport.imgix.net\/support\/wp-content\/uploads\/2022\/07\/0076_2022-04-SP-Teams-scaled.jpg?auto=format%2Ccompress&amp;fit=crop&amp;h=1024&amp;ixlib=php-3.3.0&amp;w=1536&amp;s=331ebc7b943e90a78df28fbaf256a3c0 1536w, https:\/\/smartpresssupport.imgix.net\/support\/wp-content\/uploads\/2022\/07\/0076_2022-04-SP-Teams-scaled.jpg?auto=format%2Ccompress&amp;fit=crop&amp;h=1365&amp;ixlib=php-3.3.0&amp;w=2048&amp;s=b8e618871eba98117e82d3229a0fb1b0 2048w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" data-recalc-dims=\"1\" \/><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\">Turnaround Timeline<\/h2>\n\n\n\n<p>The amount of time your project spends with each of our online printing services will vary, based on complexity. However, you can expect a two-hour window for response time for communication from your Project Coordinator.<\/p>\n\n\n<\/section>\n\n\n\n<section class=\"waypoint t-sink s-sink\" id=\"track-your-print-job-path\">\n    \n\n<h2 class=\"wp-block-heading\">Track Your Print Job Path<\/h2>\n\n\n\n<p>We always want to keep you in the loop, so you\u2019ll get approval notifications and shipping notifications about your project.<\/p>\n\n\n<\/section>\n\n\n\n<section class=\"waypoint t-sink s-sink\" id=\"\">\n    \n\n<h2 class=\"wp-block-heading\">Job Notifications<\/h2>\n\n\n\n<p>As we process your order, you\u2019ll receive various notifications. Here are a few examples:<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Order confirmation<\/h3>\n\n\n\n<ul class=\"wp-block-list\"><li>\u201cThank you for choosing Smartpress, Jason!\u201d<\/li><\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">Status changes<\/h3>\n\n\n\n<ul class=\"wp-block-list\"><li>\u201cPaul Rosenlund changed the proof status of the <a href=\"https:\/\/smartpress.com\/offering\/envelope-printing\">Envelopes<\/a> in Job #1753164 to Pending Review.\u201d<\/li><\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">Comments from Smartpress<\/h3>\n\n\n\n<ul class=\"wp-block-list\"><li>These will include any communication between you and your Project Coordinator.<\/li><\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">Shipping status<\/h3>\n\n\n\n<ul class=\"wp-block-list\"><li>\u201cCecilia Oberg changed the estimated ship date to 12\/14\/2020 for shipment S-1201707.\u201d<\/li><li>\u201cAmber Mostoles has shipped shipment S-1201707.\u201d<\/li><\/ul>\n\n\n<\/section>\n\n\n<p>If you have questions about what you can expect after placing your order, we lay it out for you here: <a href=\"https:\/\/smartpress.com\/support\/ordering-shipping\/what-happens-after-you-place-your-order\" target=\"_blank\" rel=\"noopener\">What Happens After You Place Your Order<\/a>.<\/p>\n<p>And if you have questions about the print job path or anything else, please <a href=\"https:\/\/smartpress.com\/support\/contact\">contact customer service<\/a>.<\/p>","protected":false},"excerpt":{"rendered":"<p>Have you ever wondered what happens to your online printing project when you place your order? How does it go from print-ready file to finished product? What&#8217;s the print job path and who makes it happen? Learn more about the lifecycle of your project and where it goes, whether you\u2019re designing product catalogs with custom [&hellip;]<\/p>\n","protected":false},"author":12,"featured_media":29815,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[543],"tags":[],"class_list":["post-27658","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-ordering-shipping"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v25.9 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Your Print Job Path Through Smartpress | Support<\/title>\n<meta name=\"description\" content=\"Learn more about print job path at Smartpress. 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