{"id":27509,"date":"2020-08-13T16:55:10","date_gmt":"2020-08-13T16:55:10","guid":{"rendered":"https:\/\/suprefreshprod.wpengine.com\/\/?page_id=27509"},"modified":"2025-05-27T09:03:34","modified_gmt":"2025-05-27T14:03:34","slug":"what-to-expect-with-your-direct-mail-order","status":"publish","type":"post","link":"https:\/\/smartpress.com\/support\/ordering-shipping\/what-to-expect-with-your-direct-mail-order","title":{"rendered":"What to Expect With Your Direct Mail Order"},"content":{"rendered":"\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/smartpresssupport.imgix.net\/support\/wp-content\/uploads\/2022\/07\/IMG_0059.jpg?auto=format%2Ccompress&fit=crop&h=682&ixlib=php-3.3.0&w=1024&s=d19eb9fe45e719394446c37b6fc4ac70\" alt=\"Two direct mailers printed with the Foursome name and branding.\" class=\"wp-image-29519\" srcset=\"https:\/\/smartpresssupport.imgix.net\/support\/wp-content\/uploads\/2022\/07\/IMG_0059.jpg?auto=format%2Ccompress&amp;fit=crop&amp;h=682&amp;ixlib=php-3.3.0&amp;w=1024&amp;s=d19eb9fe45e719394446c37b6fc4ac70 1024w, https:\/\/smartpresssupport.imgix.net\/support\/wp-content\/uploads\/2022\/07\/IMG_0059.jpg?auto=format%2Ccompress&amp;fit=crop&amp;h=200&amp;ixlib=php-3.3.0&amp;w=300&amp;s=9f824182eb418582f04fc175a793c9a5 300w, https:\/\/smartpresssupport.imgix.net\/support\/wp-content\/uploads\/2022\/07\/IMG_0059.jpg?auto=format%2Ccompress&amp;fit=crop&amp;h=512&amp;ixlib=php-3.3.0&amp;w=768&amp;s=cca702f67496b53d5c08e78e7b5a75fa 768w, https:\/\/smartpresssupport.imgix.net\/support\/wp-content\/uploads\/2022\/07\/IMG_0059.jpg?auto=format%2Ccompress&amp;ixlib=php-3.3.0&amp;w=1280&amp;s=f6c3b49f94c2b1806983a3dbc134837a 1280w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" data-recalc-dims=\"1\" \/><\/figure>\n\n\n\n<p>After placing your direct mail order with Smartpress, a VDP Data Specialist will begin to process your mailing list. They may reach out to you about any of the following.<\/p>\n\n\n\n<p><\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Questions You May Be Asked<\/h2>\n\n\n\n<div style=\"height:15px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading\">Would you like us to run <a href=\"https:\/\/smartpress.com\/support\/direct-mail\/mailing-lists-ncoa-paf\">National Change of Address (NCOA)<\/a> on your list?<\/h3>\n\n\n\n<ul class=\"wp-block-list\"><li>NCOA checks against the USPS database for people who have moved and updates their address to the most current residence.<\/li><li>If you do not want to run NCOA, and instead focus on delivering to an exact location, we add \u201cOr Current Resident\u201d after the name.<\/li><li>One of these two options is required to meet the move update requirement set by USPS.<\/li><\/ul>\n\n\n\n<div style=\"height:15px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading\">Do you have a <a href=\"https:\/\/smartpress.com\/support\/direct-mail\/mailing-lists-ncoa-paf\">Processing Acknowledgement Form<\/a> on file?<\/h3>\n\n\n\n<ul class=\"wp-block-list\"><li>If request that we run NCOA, we will check this.<\/li><li>If it\u2019s not on file, we\u2019ll send you a link to sign one.<\/li><li>This is a very brief form that can be completed in about two minutes.<\/li><\/ul>\n\n\n\n<div style=\"height:15px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading\">Do you want your direct mail order to mail First Class or Standard Class (Marketing Mail)?<\/h3>\n\n\n\n<ul class=\"wp-block-list\"><li>This can also be specified at checkout.<\/li><li>First Class typically delivers in two to five business days.<\/li><li>Standard Class typically delivers in three to 14 business days.<\/li><\/ul>\n\n\n\n<div style=\"height:15px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading\">Did you seed yourself in the mailing list? Or would you like us to add you to the mailing list?<\/h3>\n\n\n\n<ul class=\"wp-block-list\"><li>Adding yourself to the mailing list is a good way to get a feel for the delivery time.<\/li><li>You also get to see the quality of the final piece after it has been through post office processing equipment.<\/li><\/ul>\n\n\n\n<div style=\"height:15px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading\">Do you want any blanks back?<\/h3>\n\n\n\n<ul class=\"wp-block-list\"><li>Blanks are extra pieces from the print run that don\u2019t contain addressing.<\/li><li>We ship these back to you to use as handouts or manually address and mail to additional contacts you may come across.<\/li><li>After cleaning your list, we remove any undeliverable records.<\/li><li>Be sure to specify if you want to use undeliverable records as blanks or reduce your order quantity to not include them and credit you back.<\/li><\/ul>\n\n\n\n<div style=\"height:15px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading\">If you are registered with USPS and qualify for non-profit rates, we\u2019ll ask for:<\/h3>\n\n\n\n<ul class=\"wp-block-list\"><li>Non-Profit Authorization Number (NPA #)<\/li><li>Customer Registration ID (CRID)<\/li><\/ul>\n\n\n\n<div style=\"height:15px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading\">Do you want us to remove duplicates by address or exact name and address match?<\/h3>\n\n\n\n<ul class=\"wp-block-list\"><li>If you have multiple people on your address list with the same residence, we\u2019ll ask you to specify if you want us to remove duplicate addresses or if you\u2019d like one copy to go to everyone on the list, even if they have the same residence.<\/li><\/ul>\n\n\n\n<div style=\"height:15px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/smartpresssupport.imgix.net\/support\/wp-content\/uploads\/2022\/07\/IMG_0116.jpg?auto=format%2Ccompress&fit=crop&h=682&ixlib=php-3.3.0&w=1024&s=df4cdc3636f02df370cea4ff0833ab1c\" alt=\"Custom direct mail\" class=\"wp-image-29520\" srcset=\"https:\/\/smartpresssupport.imgix.net\/support\/wp-content\/uploads\/2022\/07\/IMG_0116.jpg?auto=format%2Ccompress&amp;fit=crop&amp;h=682&amp;ixlib=php-3.3.0&amp;w=1024&amp;s=df4cdc3636f02df370cea4ff0833ab1c 1024w, https:\/\/smartpresssupport.imgix.net\/support\/wp-content\/uploads\/2022\/07\/IMG_0116.jpg?auto=format%2Ccompress&amp;fit=crop&amp;h=200&amp;ixlib=php-3.3.0&amp;w=300&amp;s=c94cbbbb535da496c15f293317f91563 300w, https:\/\/smartpresssupport.imgix.net\/support\/wp-content\/uploads\/2022\/07\/IMG_0116.jpg?auto=format%2Ccompress&amp;fit=crop&amp;h=512&amp;ixlib=php-3.3.0&amp;w=768&amp;s=aaffeef89768a3755a8caf1c50ac7b6f 768w, https:\/\/smartpresssupport.imgix.net\/support\/wp-content\/uploads\/2022\/07\/IMG_0116.jpg?auto=format%2Ccompress&amp;ixlib=php-3.3.0&amp;w=1280&amp;s=4c27788547935595254a3f8fd8c0f84a 1280w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" data-recalc-dims=\"1\" \/><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\">Mailing Permits for Your Direct Mail Order<\/h2>\n\n\n\n<ul class=\"wp-block-list\"><li>If you have a mailing permit held at the post office in Chanhassen, MN or Minneapolis\/St. Paul, MN, we can use your indicia and have postage taken directly from your account.<\/li><li>If you do not have a permit or have a permit from a different post office, we can mail your online printing project with our mailing permit and charge your credit card for the postage.<\/li><li>Typically we use our permit imprint, but we can also stamp the piece if you prefer (additional stamp application fees apply).<\/li><li>By using pre-canceled stamps, we can still mail at bulk rates with the personalized appearance that comes with a stamp.<\/li><\/ul>\n\n\n\n<div style=\"height:15px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading\">Processing Your List for Your Direct Mail Order<\/h2>\n\n\n\n<p>After we have all of the information that we need for your custom mailing, our online printing services experts get to work: a VDP Data Specialist <a href=\"https:\/\/smartpress.com\/support\/direct-mail\/list-processing\">processes the mailing list<\/a> and a VDP Prepress Specialist prepares your art file for print.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Proofs<\/h3>\n\n\n\n<p>You will receive a proof within 48 hours of placing your order, containing:<\/p>\n\n\n\n<ul class=\"wp-block-list\"><li>The final mailing list for your direct mail order<\/li><li>A list of undeliverable records that were removed<\/li><li>A list of move updates<\/li><li>Your PDF soft proof, which contains a sample of the addressing<\/li><li>Hard copy proofs also available to order<\/li><li>You must either approve or decline your proof<\/li><\/ul>\n\n\n\n<div style=\"height:15px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p><strong>If you decline:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\"><li>We\u2019ll be notified and work on posting a revised proof.<\/li><li>You&#8217;ll be notified the proof is pending review and when the updated proof is ready for your review.<\/li><\/ul>\n\n\n\n<div style=\"height:15px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p><strong>If you approve:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\"><li>We\u2019ll be notified that your direct mail order is ready to send to production.<\/li><li>We charge postage and give you a ship-by date.<\/li><li>The ship-by date is the day we drop off your mailing at the post office.<\/li><li>Your postage class selection will determine the time it takes to reach the recipient.<\/li><\/ul>\n\n\n<p>If you have questions about your direct mail order or printing direct mail, please <a href=\"https:\/\/smartpress.com\/support\/contact\">contact customer service<\/a> and chat with our print experts.<\/p>","protected":false},"excerpt":{"rendered":"<p>After placing your direct mail order with Smartpress, a VDP Data Specialist will begin to process your mailing list. They may reach out to you about any of the following. Questions You May Be Asked Would you like us to run National Change of Address (NCOA) on your list? NCOA checks against the USPS database [&hellip;]<\/p>\n","protected":false},"author":12,"featured_media":28044,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"template-parts\/single-simple.php","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[543],"tags":[],"class_list":["post-27509","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-ordering-shipping"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v25.9 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>What to Expect With Your Direct Mail Order | Support<\/title>\n<meta name=\"description\" content=\"After placing your direct mail order with Smartpress, you may be asked about NCOA, mailing permits and if you&#039;d like blanks back and more.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/smartpress.com\/support\/ordering-shipping\/what-to-expect-with-your-direct-mail-order\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"What to Expect With Your Direct Mail Order | Support\" \/>\n<meta property=\"og:description\" content=\"After placing your direct mail order with Smartpress, you may be asked about NCOA, mailing permits and if you&#039;d like blanks back and more.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/smartpress.com\/support\/ordering-shipping\/what-to-expect-with-your-direct-mail-order\" \/>\n<meta property=\"og:site_name\" content=\"Support\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/smartpressprinting\" \/>\n<meta property=\"article:published_time\" content=\"2020-08-13T16:55:10+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2025-05-27T14:03:34+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/smartpress.com\/support\/wp-content\/uploads\/2021\/08\/Self-Mailer.jpeg\" \/>\n\t<meta property=\"og:image:width\" content=\"1466\" \/>\n\t<meta property=\"og:image:height\" content=\"860\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Pamela Hoffmann\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@smartpress\" \/>\n<meta name=\"twitter:site\" content=\"@smartpress\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Pamela Hoffmann\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"4 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/smartpress.com\/support\/ordering-shipping\/what-to-expect-with-your-direct-mail-order#article\",\"isPartOf\":{\"@id\":\"https:\/\/smartpress.com\/support\/ordering-shipping\/what-to-expect-with-your-direct-mail-order\"},\"author\":{\"name\":\"Pamela Hoffmann\",\"@id\":\"https:\/\/smartpress.com\/support\/#\/schema\/person\/ede3e49ecd07c2f3510f7f01071521e9\"},\"headline\":\"What to Expect With Your Direct Mail Order\",\"datePublished\":\"2020-08-13T16:55:10+00:00\",\"dateModified\":\"2025-05-27T14:03:34+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/smartpress.com\/support\/ordering-shipping\/what-to-expect-with-your-direct-mail-order\"},\"wordCount\":764,\"publisher\":{\"@id\":\"https:\/\/smartpress.com\/support\/#organization\"},\"image\":{\"@id\":\"https:\/\/smartpress.com\/support\/ordering-shipping\/what-to-expect-with-your-direct-mail-order#primaryimage\"},\"thumbnailUrl\":\"https:\/\/smartpresssupport.imgix.net\/support\/wp-content\/uploads\/2021\/08\/Self-Mailer.jpeg?auto=format%2Ccompress&ixlib=php-3.3.0&s=1e1c56e60e39e285ef5e9e6b9b555057\",\"articleSection\":[\"Ordering &amp; 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