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How to Order

For online printing, the ordering process is easy. Read the information below to make it as smooth and easy as possible.

1. Create Your Design File

  • Use our layout guides, design tips and help section to set up your files
  • Be sure to include bleed, crop marks and margins and save in the proper PDF format
  • View How to Set Up Your File for more information

2. Quote Your Print Job Instantly

  • Find the product desired and enter the specifications for your job, like paper stock, size, quantity, etc.
  • Our online printing services get you an instant quote for your job when you change each specification
  • Choose hard proof or soft proof and select a turnaround time
  • Click the “Estimate Shipping” button and type in the delivery zip code to get a shipping quote, too

3. Upload Your Print Files

  • Upload your print-ready files or choose to upload them later
  • A high-resolution, print-ready PDF is the preferred file type for any online printer
  • If you have a mailing list, upload your Excel file address list here, too
  • If sending a native file, gather the file with all supporting documents
  • Zip up your files and remember to include all fonts and high-resolution images
  • An FTP service is available for files that are larger than 200 MB
  • View File Preparation for more information

4. Submit Your Order

  • Indicate where and how you want the order delivered
  • Provide your billing information
  • Use your Visa, Mastercard or American Express
  • Submit your order with confidence on our secure site
  • View our Payment Options and Sales Tax Policy pages for more information

5. Approve Your Proof

  • Review the digital soft proof or printed hard proof that we provide you
  • Approve or decline the proof by logging into your account, locating your order, and then your job.
  • If you decline your proof, a corrected design file must be submitted, and the proof approval process starts over
  • We can make some changes to your design file, though major changes will result in an added charge
  • Check out Proofs for more information

6. Turnaround Time & Shipping Time

  • Your order will not print until your proof is approved
  • Once your proof is approved, turnaround time begins
  • Turnaround time is the time it takes to print and package your order
  • View Printing Turnaround Time for details
  • Shipping time is the time it takes for the package to arrive once it has been mailed from Smartpress
  • Check out Shipping for estimated ground delivery transit times
  • Let us know if something isn’t perfect and together we’ll do our best to make it right

Your job will be printed to our precise quality standards and shipped in the timeframe you specified. You will be kept informed of all the happenings with your order by email and the order activity log within your order history. We’re here to help throughout the whole process, so don’t hesitate to contact us at 888-934-6909.

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