Ordering

Learn everything you need to know about ordering products and services from Smartpress. No matter what you’re designing for online printing, these helpful resources offer all the essential information.

How to Order at Smartpress

3 MIN READ
Level: basic

Wondering how to order at Smartpress? For online printing, the ordering process is easy. Read the information below to make it as smooth and easy as possible. 1. Create Your Design File Use our layout guides, design tips and help section to set up your files. Be sure to include bleed, crop marks and margins […]

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Your Print Job Path Through Smartpress

2 MIN READ
Level: basic

Have you ever wondered what happens to your online printing project when you place your order? How does it go from print-ready file to finished product? What’s the print job path and who makes it happen? Learn more about the lifecycle of your project and where it goes, whether you’re designing product catalogs with custom […]

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Print Points FAQ

3 MIN READ
Level: basic

Have a question about our Print Points Loyalty and Referral Program? Check out these Print Points FAQ and learn about how to earn points, redeem points and refer a friend for even more points. How do I earn points? You earn points on every purchase (this does not include tax, shipping, postage and other fees). […]

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What to Expect With Your Direct Mail Order

4 MIN READ
Level: medium

After placing your direct mail order with Smartpress, a VDP Data Specialist will begin to process your mailing list. They may reach out to you about any of the following: Would you like us to run National Change of Address (NCOA) on your list? NCOA checks against the USPS database for people who have moved […]

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How to Use a Print Proof

3 MIN READ
Level: basic

Before your project is printed, it goes through the proofing process. A print proof is an early version of your project that closely represents how it will look when printed. Whether you have a soft proof (a digital PDF) or a hard proof (a physical copy), you’ll want to review your proof carefully so we […]

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Printing Turnaround Time

3 MIN READ
Level: basic

Please note: Printing turnaround time does not include mailing or shipping transit times and you should allow additional business days for delivery based on the shipping method you selected. Turnaround times may also increase due to supply and demand.

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Shipping

3 MIN READ
Level: basic

Unless you choose mailing services or Layout Services, you need to select one of the counter pickup or shipping options presented to you on Smartpress.com. When choosing a shipping option, please remember the estimated shipping transit time is based on the number of business days in transit. This does not include weekends, holidays or the […]

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Dimensional Weight Shipping

2 MIN READ
Level: medium

As you design online printing projects and place your orders, you may notice a change in the cost of shipping due to dimensional weight. To avoid any pricing surprises, learn more about dimensional weight shipping, its specifications and when it’s applied to your order.

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Kitting Services

3 MIN READ
Level: basic

Small businesses, major corporations and nonprofits alike are always looking for ways to streamline processes and work more efficiently. Kitting services can do just that. One of our most convenient online printing services, it saves you time and money and is something to consider no matter how big your operation. If you have questions about […]

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Kitting vs. Split Shipping

2 MIN READ
Level: basic

After you’ve used Smartpress’ online printing services to create and order your customized products, you may wonder how those products will get to where they need to go. Once your products are produced, our team determines whether kitting or split shipping is the best way to send them on their way. For additional information on […]

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Online Printing Pricing

4 MIN READ
Level: medium

Before you begin designing custom booklets, unique business cards, personalized invitations, and marketing materials, it’s important to understand the ins and outs of digital printing pricing. As a customer-focused online printer, we want you to have all the information you need so there are no surprises when you submit your print-ready files and submit your […]

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Payment Options

2 MIN READ
Level: basic

At Smartpress, we’re focused on you, the customer, so we offer a variety of payment options for your project. Note: All prices and amounts shown on this site are in U.S. Dollars (USD) unless otherwise noted. If you submit a request on the site to purchase online printing products, mailing services, design services or other […]

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FTP Service for Large Files

1 MIN READ
Level: basic

Large File Uploads If your files are too large to upload for online printing or you are experiencing difficulty using our browser-based upload tool, you can utilize our FTP Service. Also know as File Transfer Protocol, it’s part of our convenient online printing services and can be used to upload files up to 2 GB […]

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