{"id":7555,"date":"2025-01-22T11:56:28","date_gmt":"2025-01-22T16:56:28","guid":{"rendered":"https:\/\/smartpress.com\/blog\/?p=7555"},"modified":"2025-07-03T15:34:34","modified_gmt":"2025-07-03T20:34:34","slug":"smartpress-2024-hr-scorecard-how-we-set-the-bar-high-in-our-industry","status":"publish","type":"post","link":"https:\/\/smartpress.com\/blog\/features\/smartpress-2024-hr-scorecard-how-we-set-the-bar-high-in-our-industry","title":{"rendered":"Smartpress\u2019 2024 HR Scorecard: How We Set the Bar High in Our Industry"},"content":{"rendered":"<!--the_content--><!--block-empty--> <div class=\"row center-xs\"> <div class=\"col-xs-12 col-sm-11 col-md-8\"> <div class=\"row center-xs\"> <div class=\"col-xs-12 col-sm-10 col-md-6\"> <p>For a client-focused online printer like us, a positive HR scorecard means our business is running smoothly and successfully. Our employee-focused metrics prove we are leagues above other manufacturers &#8211; a fact that should make you proud for choosing us as your printer. (We\u2019re pleased as punch!)<\/p> <p>&nbsp;<\/p> <p>But what does that HR scorecard measure exactly? And what is our HR team doing to achieve that result? Along with our parent company, <a href=\"https:\/\/thebernardgroup.com\/\">The Bernard Group<\/a>, we track our performance in many ways. We\u2019re excited to share some of our employee-focused metrics that shine a light on the conscientious company culture that\u2019s baked into everything we do.<\/p> <p>&nbsp;<\/p> <p><a href=\"https:\/\/smartpress.com\/pages\/about-us\">See where we started and how we\u2019ve grown<\/a>.<\/p> <\/div> <\/div> <\/div> <\/div><!--block-empty--> <!--graybar--><div class=\"ltGrayBkgd-md\"><\/div><!--\/graybar--> <!--block--><div class=\"row center-xs\"><div class=\"col-xs-12 col-sm-8\"><div class=\"row\"><div class=\"col-xs-12\">\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\"><\/div><\/div><\/div><\/div><!--\/block--> <div class=\"row center-xs\"> <div class=\"col-xs-12 col-sm-11 col-md-8\"> <div class=\"row center-xs\"> <div class=\"col-xs-12 col-sm-10 col-md-8\"> <\/span><\/p> <h2>Key Takeaways<\/h2> <ul> <li><span data-sheets-root=\"1\"><a href=\"#HR-scorecard-wins-from-2024\">Smartpress&#8217; major wins from 2024<\/a> include, a turnover rate of just 11%, a female workforce 26% above the industry average and an engagement rate that&#8217;s double the U.S. average.<\/span><\/li> <li><span data-sheets-root=\"1\"><a href=\"#strategies-that-lead-to-employee-satisfaction\">Smartpress builds a thriving workplace<\/a> with development, recognition and social responsibility initiatives.<\/span><\/li> <li><span data-sheets-root=\"1\"><a href=\"#corporate-social-responsibility\">Smartpress boasts an impressive commitment to sustainability and transparency<\/a> with EcoVadis Platinum status and engaging with the UN Global Compact. This boosts employee culture and increases customer trust.<\/span><\/li> <\/ul> <\/div> <\/div> <\/div> <\/div> <!--block--><div class=\"row center-xs\"><div class=\"col-xs-12 col-sm-8\"><div class=\"row\"><div class=\"col-xs-12\">\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\"><\/div><\/div><\/div><\/div><!--\/block--> <!--block: 50-50-image --><div class=\"row center-xs blockOffset-bottom-sm\"><div class=\"col-xs-12 col-sm-10 col-md-10\"><div class=\"row center-xs\"><\/span><\/p> <p><div class=\"col-xs-12 col-sm-6 no-pad blockOffset-top-sm blockOffset-left-sm\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone\" src=\"https:\/\/smartpressblog.imgix.net\/wp-content\/uploads\/2025\/01\/0018_2022-04-SP-Teams-scaled.jpg?auto=format%2Ccompress&ixlib=php-3.3.0&w=900&s=1525f59fcf514e776d27c50f0e8855ba\" alt=\"A woman wearing a blue Smartpress T-shirt, sitting at a desk in a cubicle and working on a laptop.\"   data-recalc-dims=\"1\" \/><\/div><\/p> <p><div class=\"col-xs-12 col-sm-6 no-pad blockOffset-bottom-md raisedRight\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone\" src=\"https:\/\/smartpressblog.imgix.net\/wp-content\/uploads\/2025\/01\/2B8A9678-edit-scaled.jpg?auto=format%2Ccompress&ixlib=php-3.3.0&w=900&s=ff91e9b180a2a6a4657cdbe54783774e\" alt=\"A smiling woman standing at a desk with a computer on it in a print production facility.\"   data-recalc-dims=\"1\" \/><\/div><\/p> <\/div><\/div><\/div> <!--\/block--> <!--block--><div class=\"row center-xs\"><div class=\"col-xs-12 col-sm-8\"><div class=\"row\"><div class=\"col-xs-12\">\n<p>&nbsp;<\/p>\n<\/div><\/div><\/div><\/div><!--\/block--> <div class=\"row center-xs\"> <div class=\"col-xs-12 col-sm-11 col-md-10\"> <div class=\"row\"> <div class=\"col-xs-12 col-sm-10 col-md-8\"> <h2 id=\"HR-scorecard-wins-from-2024\">HR Scorecard Wins from 2024<\/h2> <\/div> <\/div> <\/div> <\/div> <!--block--><div class=\"row center-xs\"><div class=\"col-xs-12 col-sm-8\"><div class=\"row\"><div class=\"col-xs-12\">\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\"><\/div><\/div><\/div><\/div><!--\/block--> <!--block: 50-50 --><div class=\"row center-xs\" ><div class=\"col-xs-12 col-sm-10 col-md-8\"><div class=\"row\"> <div class=\"col-xs-12 col-sm-6\"><!--[col]--><\/span><\/p> <p>At Smartpress and The Bernard Group, we believe in working for something bigger than ourselves. We print marketing collateral and build retail fixtures, yes, but we\u2019re also working to make positive change while we do it. For us, that means integrating eco-friendly practices into our business operations, benefiting our local community and supporting our nearly 950 employee co-owners (we\u2019re 100% employee-owned, after all).<\/p> <!--[\/col]--><\/div> <div class=\"col-xs-12 col-sm-6\"><!--[col]--> <p>Check out some of the supporting stats we\u2019re particularly proud of:<\/p> <ul> <li><span style=\"font-weight: 400;\">The amount of co-owners who are women is 26% higher than the overall American manufacturing workforce. Women work in all areas of our company, from production to executive leadership!<\/span><\/li> <li>Our turnover rate is just 11% (compared to 40% for the American manufacturing workforce).<\/li> <li>68% of co-owners participate in our 401K plan (compared to 64% in the print and manufacturing industry).<\/li> <\/ul> <!--[\/col]--><\/div> <\/div><\/div><\/div> <!--\/block--> <!--block--><div class=\"row center-xs\"><div class=\"col-xs-12 col-sm-8\"><div class=\"row\"><div class=\"col-xs-12\">\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<\/div><\/div><\/div><\/div><!--\/block--> <div class=\"row center-xs\"> <div class=\"col-xs-12 col-sm-11 col-md-8\"> <div class=\"row center-xs\"> <div class=\"col-xs-12 col-sm-10 col-md-8\"> <p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone\" src=\"https:\/\/smartpressblog.imgix.net\/wp-content\/uploads\/2025\/01\/0032_2022-02-02-Production-scaled.jpg?auto=format%2Ccompress&ixlib=php-3.3.0&w=900&s=392f5eac7b6ed4a86a45382ed9dc5168\" alt=\"A smiling man and woman wearing blue Smartpress tees and packing brochures in boxes in a print production facility.\"   data-recalc-dims=\"1\" \/><\/p> <\/div> <\/div> <\/div> <\/div> <!--block--><div class=\"row center-xs\"><div class=\"col-xs-12 col-sm-8\"><div class=\"row\"><div class=\"col-xs-12\">\n<p>&nbsp;<\/p>\n<\/div><\/div><\/div><\/div><!--\/block--> <div class=\"row center-xs\"> <div class=\"col-xs-12 col-sm-11 col-md-10\"> <div class=\"row\"> <div class=\"col-xs-12 col-sm-10 col-md-8\"> <h3>Employee Engagement at Smartpress &amp; The Bernard Group<\/h3> <\/div> <\/div> <\/div> <\/div> <!--block--><div class=\"row center-xs\"><div class=\"col-xs-12 col-sm-8\"><div class=\"row\"><div class=\"col-xs-12\">\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\"><\/div><\/div><\/div><\/div><!--\/block--> <!--block: 50-50 --><div class=\"row center-xs\" ><div class=\"col-xs-12 col-sm-10 col-md-8\"><div class=\"row\"> <div class=\"col-xs-12 col-sm-6\"><!--[col]--><\/span><\/p> <p>Every year, we conduct a Gallup employee engagement survey, and in 2024, the results spoke for themselves:<\/p> <ul> <li>Our overall score was 4.21 out of a possible 5.0.<\/li> <li>89% of employees participated in the survey.<\/li> <\/ul> <!--[\/col]--><\/div> <div class=\"col-xs-12 col-sm-6\"><!--[col]--> <p>And while both of those numbers are high, there\u2019s another part of this engagement puzzle we\u2019re happy to report: Gallup considers our engagement rate to be double that of average U.S. companies. We\u2019re thrilled our efforts and strategies have paid off for our employee co-owners &#8211; It\u2019s pretty incredible, if we do say so ourselves!<\/p> <!--[\/col]--><\/div> <\/div><\/div><\/div> <!--\/block--> <!--block--><div class=\"row center-xs\"><div class=\"col-xs-12 col-sm-8\"><div class=\"row\"><div class=\"col-xs-12\">\n<p>&nbsp;<\/p>\n<\/div><\/div><\/div><\/div><!--\/block--> <div class=\"row center-xs\"> <div class=\"col-xs-12 col-sm-11 col-md-8\"> <div class=\"row center-xs\"> <div class=\"col-xs-12 col-sm-10 col-md-6\"> <p><a href=\"https:\/\/smartpress.com\/blog\/features\/esop-the-benefits-of-printing-with-an-employee-owned-company\">What are employee co-owners, you ask? Find out here<\/a>.<\/p> <\/div> <\/div> <\/div> <\/div><!--block-empty--> <!--graybar--><div class=\"ltGrayBkgd-md\"><\/div><!--\/graybar--> <!--block--><div class=\"row center-xs\"><div class=\"col-xs-12 col-sm-8\"><div class=\"row\"><div class=\"col-xs-12\">\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<\/div><\/div><\/div><\/div><!--\/block--> <div class=\"row center-xs\"> <div class=\"col-xs-12 col-sm-11 col-md-8\"> <div class=\"row center-xs\"> <div class=\"col-xs-12 col-sm-10 col-md-8\"> <p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone\" src=\"https:\/\/smartpressblog.imgix.net\/wp-content\/uploads\/2025\/01\/2024-09-John-Russ-0058-scaled.jpg?auto=format%2Ccompress&ixlib=php-3.3.0&w=900&s=d90b5b958bebc86ca84f1045ace546fc\" alt=\"Three people shaking hands and talking in a print production facility with machinery all around them.\"   data-recalc-dims=\"1\" \/><\/p> <\/div> <\/div> <\/div> <\/div> <!--block--><div class=\"row center-xs\"><div class=\"col-xs-12 col-sm-8\"><div class=\"row\"><div class=\"col-xs-12\">\n<p>&nbsp;<\/p>\n<\/div><\/div><\/div><\/div><!--\/block--> <div class=\"row center-xs\"> <div class=\"col-xs-12 col-sm-11 col-md-8\"> <div class=\"row\"> <div class=\"col-xs-12 col-sm-10 col-md-8\"> <h2 id=\"strategies-that-lead-to-employee-satisfaction\">Strategies that Lead to Employee Satisfaction<\/h2> <\/div> <\/div> <\/div> <\/div> <!--block--><div class=\"row center-xs\"><div class=\"col-xs-12 col-sm-8\"><div class=\"row\"><div class=\"col-xs-12\">\n<p>&nbsp;<\/p>\n<\/div><\/div><\/div><\/div><!--\/block--> <div class=\"row center-xs\"> <div class=\"col-xs-12 col-sm-11 col-md-8\"> <div class=\"row center-xs\"> <div class=\"col-xs-12 col-sm-10 col-md-8\"> <p>So what else contributes to HR scorecard numbers? Part of it is all the ways we make <a href=\"https:\/\/smartpress.com\/pages\/social-responsibility\">social responsibility<\/a> a priority. From skills development and recognition for our employees to charitable partnerships in our community, we put the human in human resources. Here\u2019s how:<\/p> <ul> <li><strong>Training and development:<\/strong> Our TBG Academy offers classes that benefit our employees\u2019 lives in and out of the workplace, including areas like leadership and business skills, financial literacy and mental wellness. The result? More education equals more engagement.<\/li> <li><strong>Recognition:<\/strong> In 2024, our employees sent thousands of shoutouts and cards to fellow employees thanking them for their hard work, noticing a job well done or highlighting a time when they went above and beyond. While this recognition is simply a nice thing to receive, it also helps us track growth and discover new opportunities within the company.<\/li> <li><strong>Employee experience:<\/strong> We seek to provide purposeful moments for employees to have fun and be together. We found that small things like providing popcorn twice a week goes a long way, while our little free resource libraries and gratitude walls make an even bigger impact.<\/li> <li><strong>Inclusive sourcing:<\/strong> We provide students from transitional work programs, like SAIL and STAR, the opportunity to build skills and gain work experience &#8211; several have since become employee co-owners!<\/li> <li><strong><a href=\"https:\/\/smartpress.com\/blog\/features\/social-responsibility-in-business-spotlight-on-our-charitable-partners\">Charitable giving<\/a>:<\/strong> We partner with local charities and national organizations like Feed My Starving Children, Samaritan\u2019s Purse and Dress for Success. In 2024, our annual golf tournament raised $261K for three other charities: PROP, Open Hands Foundation and People Serving People.<\/li> <\/ul> <p>We\u2019re a manufacturer with a reputation for setting the bar high, and when we strive to be better, we all benefit &#8211; <a href=\"https:\/\/smartpress.com\/blog\/features\/customer-reviews-how-smartpress-maintains-a-high-rating\">including our clients<\/a>.<\/p> <\/div> <\/div> <\/div> <\/div><!--block-empty--> <!--graybar--><div class=\"ltGrayBkgd-md\"><\/div><!--\/graybar--> <!--block--><div class=\"row center-xs\"><div class=\"col-xs-12 col-sm-8\"><div class=\"row\"><div class=\"col-xs-12\">\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<\/div><\/div><\/div><\/div><!--\/block--> <div class=\"row center-xs\"> <div class=\"col-xs-12 col-sm-11 col-md-8\"> <div class=\"row center-xs\"> <div class=\"col-xs-12 col-sm-10 col-md-8\"> <p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone\" src=\"https:\/\/smartpressblog.imgix.net\/wp-content\/uploads\/2025\/01\/0179_2023-03-29-EMS-High-Res-scaled.jpg?auto=format%2Ccompress&ixlib=php-3.3.0&w=900&s=a690bba75a035c1789b6eeb7d7fa87fe\" alt=\"A woman wearing a blue Smartpress T-shirt and holding a flip book of sustainable material samples.\"   data-recalc-dims=\"1\" \/><\/p> <\/div> <\/div> <\/div> <\/div> <!--block--><div class=\"row center-xs\"><div class=\"col-xs-12 col-sm-8\"><div class=\"row\"><div class=\"col-xs-12\">\n<p>&nbsp;<\/p>\n<\/div><\/div><\/div><\/div><!--\/block--> <div class=\"row center-xs\"> <div class=\"col-xs-12 col-sm-11 col-md-8\"> <div class=\"row\"> <div class=\"col-xs-12 col-sm-10 col-md-8\"> <h2 id=\"corporate-social-responsibility\">Corporate Social Responsibility<\/h3> <\/div> <\/div> <\/div> <\/div> <!--block--><div class=\"row center-xs\"><div class=\"col-xs-12 col-sm-8\"><div class=\"row\"><div class=\"col-xs-12\">\n<p>&nbsp;<\/p>\n<\/div><\/div><\/div><\/div><!--\/block--> <div class=\"row center-xs\"> <div class=\"col-xs-12 col-sm-11 col-md-8\"> <div class=\"row center-xs\"> <div class=\"col-xs-12 col-sm-10 col-md-8\"> <p>For us, social responsibility also means limiting our impact on the environment (and that of our clients). Of course, we offer <a href=\"https:\/\/smartpress.com\/blog\/on-press\/sustainable-signage-8-substrates-for-planet-friendly-printing\">eco-friendly print materials<\/a> and <a href=\"https:\/\/smartpress.com\/support\/stocks-substrates\/recycled-paper-stocks\">recycled paper stocks<\/a>, but when it comes to sustainability, we take it a step further with things like:<\/p> <ul> <li>We\u2019ve retained <a href=\"https:\/\/smartpress.com\/blog\/press-releases\/smartpress-cements-sustainable-status-with-ecovadis-platinum-rating\">EcoVadis Platinum status<\/a> for three years in a row.<\/li> <li>We partner with the Carbon Disclosure Project for environmental reporting (transparency and accountability are our middle names).<\/li> <li>We were named a Green Power Partner of the Environmental Protection Agency in 2021.<\/li> <li>We achieved 14001 environmental certification from the International Organization for Standardization (ISO), which ensures our policies and procedures align with standards set internationally.<\/li> <li>We\u2019re a signatory of the UN Global Compact to uphold the 10 Principles and Sustainable Development Goals on the environment.<\/li> <li>We adhere to strict business ethics and labor and human rights policies.<\/li> <\/ul> <p>These and other HR business strategies led to Smartpress and The Bernard Group being named the 2024 ESOP of the Year. Awarded by the ESOP Association Minnesota\/Dakotas Chapter, it truly validated our mission to be a force for good.<\/p> <\/div> <\/div> <\/div> <\/div> <!--block--><div class=\"row center-xs\"><div class=\"col-xs-12 col-sm-8\"><div class=\"row\"><div class=\"col-xs-12\">\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<\/div><\/div><\/div><\/div><!--\/block--> <div class=\"row center-xs\"> <div class=\"col-xs-12 col-sm-11 col-md-10\"> <div class=\"row\"> <div class=\"col-xs-12 col-sm-10 col-md-8\"> <h2>Q&amp;A with Our VP of HR<\/h2> <\/div> <\/div> <\/div> <\/div> <!--block--><div class=\"row center-xs\"><div class=\"col-xs-12 col-sm-8\"><div class=\"row\"><div class=\"col-xs-12\">\n<p>&nbsp;<\/p>\n<\/div><\/div><\/div><\/div><!--\/block--> <div class=\"row center-xs\"> <div class=\"col-xs-12 col-sm-11 col-md-8\"> <div class=\"row\"> <div class=\"col-xs-12 col-sm-10 col-md-8\"> <p>We could go on and on about our accomplishments, but why not hear from an actual HR expert? We spoke with Jody O\u2019Neil, our vice president of human resources, about our strategy for employee engagement, why it\u2019s important for our clients and what\u2019s on deck for 2025.<\/p> <\/div> <\/div> <\/div> <\/div> <!--block--><div class=\"row center-xs\"><div class=\"col-xs-12 col-sm-8\"><div class=\"row\"><div class=\"col-xs-12\">\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\"><\/div><\/div><\/div><\/div><!--\/block--> <!--block: 50-50 --><div class=\"row center-xs\" ><div class=\"col-xs-12 col-sm-10 col-md-8\"><div class=\"row\"> <div class=\"col-xs-12 col-sm-6\"><!--[col]--><\/span><\/p> <p><strong>How does The Bernard Group approach employee satisfaction and engagement?<\/strong><br \/> <em><strong>Jody O\u2019Neil:<\/strong><\/em> \u201cI\u2019m proud of our participation rate as well as our engagement score as I firmly believe we\u2019re an amazing place to work. We conduct our survey because we want to know what employees like about working here and where there are areas of opportunity. Once it\u2019s completed, we ask every leader to sit down with their team, review the results and talk through what actions can be taken. From there, the work begins.<\/p> <p>&nbsp;<\/p> <p>\u201cAbout six months after the annual survey, we conduct a quick pulse survey to understand if employees saw the results, had an action planning session with their team and progress is being made. I\u2019m pleased to report that we continue to receive positive results. We\u2019re doing what we said we would. My goal is that every single employee understands that their voice matters.\u201d<\/p> <!--[\/col]--><\/div> <div class=\"col-xs-12 col-sm-6\"><!--[col]--> <p><strong>What actions have been taken over the years based on results of our engagement surveys?<\/strong><br \/> \u201cWe\u2019ve taken many actions based on the feedback that we received from our annual surveys. To highlight just a few: We heard from our employees that they want to continue to learn and grow in their career, so we implemented our TBG Academy.<\/p> <p>&nbsp;<\/p> <p>\u201cWe also heard that employees wanted more conversations with their manager regarding their performance, so we implemented a variety of tools and resources for our leaders to use for formal conversations.<\/p> <p>&nbsp;<\/p> <p>\u201cEmployees also want to know they\u2019ve done a good job and be recognized for their efforts. As a result, we have a strong recognition program and encourage all employees to recognize one another.\u201d<\/p> <!--[\/col]--><\/div> <\/div><\/div><\/div> <!--\/block--><!--block-empty--> <!--graybar--><div class=\"ltGrayBkgd-md\"><\/div><!--\/graybar--> <!--block--><div class=\"row center-xs\"><div class=\"col-xs-12 col-sm-8\"><div class=\"row\"><div class=\"col-xs-12\">\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\"><\/div><\/div><\/div><\/div><!--\/block--> <div class=\"row center-xs pullQuote\"> <div class=\"col-xs-12 col-sm-11 col-md-10\"> <div class=\"row center-xs\"> <div class=\"col-xs-12 col-sm-10 col-md-8\"> <\/span><\/p> <p>&#8220;<span style=\"font-weight: 400;\">We\u2019re all co-owners, so if our company does well, we all do well.&#8221;<\/span><\/p> <\/div> <\/div> <\/div> <\/div> <!--block--><div class=\"row center-xs\"><div class=\"col-xs-12 col-sm-8\"><div class=\"row\"><div class=\"col-xs-12\">\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\"><\/div><\/div><\/div><\/div><!--\/block--> <!--block: 50-50 --><div class=\"row center-xs\" ><div class=\"col-xs-12 col-sm-10 col-md-8\"><div class=\"row\"> <div class=\"col-xs-12 col-sm-6\"><!--[col]--><\/span><\/p> <p><strong>Our HR scorecard shows we have more women, a lower turnover rate and a higher engagement score than the national manufacturing averages. What do you think contributes to that?<\/strong><br \/> \u201cThere are several things that contribute to this. First, we have a culture of teamwork and collaboration, and it truly seems that people like coming to work. Through our employee engagement survey, there are many, many positive comments from our employees about why we are truly a great place to be.<\/p> <p>&nbsp;<\/p> <p>\u201cAnother is the fact that we are 100% employee-owned. We\u2019re all co-owners, so if our company does well, we all do well. Each employee has a stake in the success of the company, and as a result, people are not only working for a great company, but also themselves.<\/p> <p>&nbsp;<\/p> <p>\u201cWe also take our employees\u2019 feedback seriously. This is not a one-and-done process. Instead, it starts with the results of the survey and continues throughout the year. We gather feedback, take appropriate action and have the results to show it.<\/p> <p>&nbsp;<\/p> <p>\u201cLastly, we\u2019re a strengths-based organization and encourage employees to understand their natural strengths and talents. From there, it\u2019s all about leveraging those strengths.\u201d<\/p> <!--[\/col]--><\/div> <div class=\"col-xs-12 col-sm-6\"><!--[col]--> <p><strong>Why is it important for our clients to be informed of these successful metrics?<\/strong><br \/> \u201cIt\u2019s important for our customers to understand the actions we take to be an amazing employer. I believe that customers want to do business with organizations that have a strong reputation in the market, act with integrity, deliver high-quality products and services and truly value their employees. We strive to wow our customers on a daily basis and do the same for our employees. They\u2019re the heart of our organization.\u201d<\/p> <p>&nbsp;<\/p> <p><strong>What engagement and HR initiatives are you excited about for 2025?<\/strong><br \/> \u201c2025 will be exciting for us. We\u2019ll be deploying our eighth annual employee engagement survey, and I\u2019m excited to look back and see the progress we\u2019ve made. Once we get the results, we\u2019ll start working on action items to make The Bernard Group and Smartpress even better.<\/p> <p>&nbsp;<\/p> <p>\u201cWe\u2019ll also continue to build our TBG Academy. We have a strong desire to take care of our employees &#8211; the whole employee &#8211; so we\u2019ll continue to provide well-rounded offerings employees can use inside our walls and in their personal lives.<\/p> <p>&nbsp;<\/p> <p>\u201cLastly, we\u2019ll focus on the transition to our new campus just a few miles down the road. It will be an opportunity for more of our employees to be together, which will drive further collaboration and teamwork. We have some exciting times ahead!\u201d<\/p> <!--[\/col]--><\/div> <\/div><\/div><\/div> <!--\/block--><!--block-empty--> <!--graybar--><div class=\"ltGrayBkgd-md\"><\/div><!--\/graybar--> <!--block--><div class=\"row center-xs\"><div class=\"col-xs-12 col-sm-8\"><div class=\"row\"><div class=\"col-xs-12\">\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\"><\/div><\/div><\/div><\/div><!--\/block--> <div class=\"row center-xs pullQuote\"> <div class=\"col-xs-12 col-sm-11 col-md-10\"> <div class=\"row center-xs\"> <div class=\"col-xs-12 col-sm-10 col-md-8\"> <\/span><\/p> <p>&#8220;<span style=\"font-weight: 400;\">We strive to wow our customers on a daily basis and do the same for our employees<\/span><span style=\"font-weight: 400;\">.&#8221;<\/span><\/p> <\/div> <\/div> <\/div> <\/div> <!--block--><div class=\"row center-xs\"><div class=\"col-xs-12 col-sm-8\"><div class=\"row\"><div class=\"col-xs-12\">\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<\/div><\/div><\/div><\/div><!--\/block--> <div class=\"row center-xs\"> <div class=\"col-xs-12 col-sm-11 col-md-8\"> <div class=\"row center-xs\"> <div class=\"col-xs-12 col-sm-10 col-md-8\"> <p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone\" src=\"https:\/\/smartpressblog.imgix.net\/wp-content\/uploads\/2025\/01\/Aluminum-Signs-1.png?auto=format%2Ccompress&ixlib=php-3.3.0&w=900&s=140148655d960df5dc6fb5fb49cdc46a\" alt=\"A man standing at a table in a production facility looking at custom aluminum signs.\"   data-recalc-dims=\"1\" \/><\/p> <\/div> <\/div> <\/div> <\/div> <!--block--><div class=\"row center-xs\"><div class=\"col-xs-12 col-sm-8\"><div class=\"row\"><div class=\"col-xs-12\">\n<p>&nbsp;<\/p>\n<\/div><\/div><\/div><\/div><!--\/block--> <div class=\"row center-xs\"> <div class=\"col-xs-12 col-sm-11 col-md-8\"> <div class=\"row\"> <div class=\"col-xs-12 col-sm-10 col-md-8\"> <h2>Print Your Next Project with Smartpress<\/h2> <\/div> <\/div> <\/div> <\/div> <!--block--><div class=\"row center-xs\"><div class=\"col-xs-12 col-sm-8\"><div class=\"row\"><div class=\"col-xs-12\">\n<p>&nbsp;<\/p>\n<\/div><\/div><\/div><\/div><!--\/block--> <div class=\"row center-xs\"> <div class=\"col-xs-12 col-sm-11 col-md-8\"> <div class=\"row center-xs\"> <div class=\"col-xs-12 col-sm-10 col-md-8\"> <p>We\u2019ve done enough HR research to know that engaged employees are motivated and productive employees. And for our clients and customers, that means we\u2019re creating brilliant print at a high level and with high quality &#8211; a win for everyone!<\/p> <p>&nbsp;<\/p> <p>As we continue to find ways to grow and improve our HR scorecard, we\u2019ll also continue to do what we do best: work for something bigger than ourselves. <a href=\"https:\/\/smartpress.com\/pages\/about-us\">It\u2019s a mission that\u2019s served Smartpress well since 2009<\/a> and one that empowers us to fulfill our roles with pride (and maybe a little ink on our fingers). <a href=\"https:\/\/smartpress.com\/\">Print your next project now<\/a>.<\/p> <\/div> <\/div> <\/div> <\/div><!--block-empty--><!--\/the_content-->","protected":false},"excerpt":{"rendered":"For a client-focused online printer like us, a positive HR scorecard means our business is running smoothly and successfully. Our employee-focused metrics prove we are leagues above other manufacturers &#8211; a fact that should make you proud for choosing us as your printer. (We\u2019re pleased as punch!) But what does that HR scorecard measure exactly? And what is our HR team doing to achieve that result? Along with our parent company, The Bernard Group, we track our performance in many ways. We\u2019re excited to share some of our employee-focused metrics that shine a light on the conscientious company culture that\u2019s baked into everything we do.","protected":false},"author":8,"featured_media":7556,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"sfsi_plus_gutenberg_text_before_share":"","sfsi_plus_gutenberg_show_text_before_share":"","sfsi_plus_gutenberg_icon_type":"","sfsi_plus_gutenberg_icon_alignemt":"","sfsi_plus_gutenburg_max_per_row":"","footnotes":""},"categories":[8],"tags":[],"class_list":["post-7555","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-features"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Smartpress\u2019 2024 HR Scorecard: How We Set the Bar High<\/title>\n<meta name=\"description\" content=\"A positive HR scorecard means our business is running smoothly and successfully. 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