{"id":4827,"date":"2022-07-26T22:52:05","date_gmt":"2022-07-27T03:52:05","guid":{"rendered":"https:\/\/smartpress.com\/blog\/?p=4827"},"modified":"2025-07-28T09:13:45","modified_gmt":"2025-07-28T14:13:45","slug":"top-10-printing-faq-you-asked-we-answered","status":"publish","type":"post","link":"https:\/\/smartpress.com\/blog\/features\/top-10-printing-faq-you-asked-we-answered","title":{"rendered":"Top 10 Printing FAQ: You Asked, We Answered"},"content":{"rendered":"<!--the_content--><!--block-empty--> <div class=\"row center-xs\"> <div class=\"col-xs-12 col-sm-11 col-md-8\"> <div class=\"row center-xs\"> <div class=\"col-xs-12 col-sm-10 col-md-6\"> <p>We say it all the time: You\u2019ve got questions and we\u2019ve got answers. At Smartpress, we get more than 1,000 calls, emails and online chats every week from our small-business-owning, entrepreneuring, gotta-have-this-printed-now customers. We\u2019re happy to help whenever and with whatever, so we put together the top 10 printing FAQ we get from you, plus tips and tricks to navigate the world of online printing. (Hint: If you still need to call or online chat, that\u2019s cool, too.)<\/p> <\/div> <\/div> <\/div> <\/div> <!--block--><div class=\"row center-xs\"><div class=\"col-xs-12 col-sm-8\"><div class=\"row\"><div class=\"col-xs-12\">\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\"><\/div><\/div><\/div><\/div><!--\/block--> <div class=\"row center-xs\"> <div class=\"col-xs-12 col-sm-11 col-md-8\"> <div class=\"row center-xs\"> <div class=\"col-xs-12 col-sm-10 col-md-8\"> <\/span><\/p> <h2>Key Takeaways<\/h2> <ul> <li><span data-sheets-root=\"1\"><a href=\"##1-how-does-turnaround-time-work-for-my-print-order-when-will-it-ship\">Print turnaround depends on when you approve your proof, not when you place your order. <\/a>It includes proofing, production and shipping, with each affecting the delivery timeline.<\/span><\/li> <li><span data-sheets-root=\"1\">A successful print order starts with a properly prepared <a href=\"##4-what-is-a-print-ready-file\">print-ready file, which is a PDF with high-resolution images, CMYK color formatting and the appropriate bleed<\/a> to ensure accuracy and quality.<\/span><\/li> <li><span data-sheets-root=\"1\">From instant price quotes and order tracking to detailed setup guides for mailing and specialty features like foil and die-cutting, <a href=\"##7-how-long-does-it-take-to-get-a-custom-quote-for-my-project\">Smartpress provides extensive resources and personal support to help customers <\/a>through every step of the printing process.<\/span><\/li> <\/ul> <\/div> <\/div> <\/div> <\/div> <!--block--><div class=\"row center-xs\"><div class=\"col-xs-12 col-sm-8\"><div class=\"row\"><div class=\"col-xs-12\">\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<\/div><\/div><\/div><\/div><!--\/block--> <div class=\"row center-xs blockOffset-bottom-sm\"> <div class=\"col-xs-12 col-sm-11 col-md-10\"> <div class=\"row center-xs\"> <div class=\"col-xs-12 col-sm-10 col-md-8\"> <style>.embed-container { position: relative; padding-bottom: 56.25%; height: 0; overflow: hidden; max-width: 100%; } .embed-container iframe, .embed-container object, .embed-container embed { position: absolute; top: 0; left: 0; width: 100%; height: 100%; }<\/style> <div class=\"embed-container\"><iframe src=\"https:\/\/www.youtube.com\/embed\/9g3ExkhUh-Y\" frameborder=\"0\" allowfullscreen=\"allowfullscreen\"><\/iframe><\/div> <\/div> <\/div> <\/div> <\/div> <!--block--><div class=\"row center-xs\"><div class=\"col-xs-12 col-sm-8\"><div class=\"row\"><div class=\"col-xs-12\">\n<p>&nbsp;<\/p>\n<\/div><\/div><\/div><\/div><!--\/block--> <div class=\"row center-xs\"> <div class=\"col-xs-12 col-sm-11 col-md-8\"> <div class=\"row\"> <div class=\"col-xs-12 col-sm-10\"> <h2 id=\"#1-how-does-turnaround-time-work-for-my-print-order-when-will-it-ship\">#1 &#8211; How does turnaround time work for my print order? When will it ship?<\/h2> <\/div> <\/div> <\/div> <\/div> <!--block--><div class=\"row center-xs\"><div class=\"col-xs-12 col-sm-8\"><div class=\"row\"><div class=\"col-xs-12\">\n<span style=\"font-weight: 400;\"><\/div><\/div><\/div><\/div><!--\/block--> <!--block: 50-50 --><div class=\"row center-xs\" ><div class=\"col-xs-12 col-sm-10 col-md-8\"><div class=\"row\"> <div class=\"col-xs-12 col-sm-6\"><!--[col]--><\/span><\/p> <p>If you\u2019d like to time the arrival of your order to your door, there are three different processes to consider: proofing time, production time and shipping speed.<\/p> <p>&nbsp;<\/p> <p>At Smartpress, <a href=\"https:\/\/smartpress.com\/support\/ordering-shipping\/printing-turnaround-time\">print turnaround time<\/a> depends on how quickly you approve your <a href=\"https:\/\/smartpress.com\/support\/ordering-shipping\/how-to-use-a-print-proof\">print proof<\/a>, <em>not<\/em> when you <a href=\"https:\/\/smartpress.com\/support\/ordering-shipping\/how-to-order-at-smartpress\">place your order<\/a>. After you place your order, you\u2019ll receive a PDF soft proof within two business days (3-5 days for <a href=\"https:\/\/smartpress.com\/shop\/direct-mail-printing\">direct mail<\/a> and <a href=\"https:\/\/smartpress.com\/support\/specialty-features\/variable-data-printing\">variable data orders<\/a>).<\/p> <p>&nbsp;<\/p> <p>Once you approve your proof, production begins the following business day and ships after production is completed.<\/p> <!--[\/col]--><\/div> <div class=\"col-xs-12 col-sm-6\"><!--[col]--> <p>If you\u2019d like to choose your production speed, you can do that with the Production Speed dropdown on the product page (it\u2019s right above the instant quote area). You can also select your <a href=\"https:\/\/smartpress.com\/support\/ordering-shipping\/shipping\">shipping<\/a> method at checkout.<\/p> <p>&nbsp;<\/p> <p>Selecting overnight shipping ensures your order arrives the day after your order has been shipped. However, it does not mean your order will arrive the day after your order has been placed. (Per above, it takes our team up to two business days to proof your file, 3-5 business days with direct mail and <a href=\"\/blog\/features\/variable-data-printing-how-to-personalize-your-marketing\">variable data<\/a>.)<\/p> <p>&nbsp;<\/p> <p>Learn more: <a href=\"https:\/\/smartpress.com\/support\/ordering-shipping\/printing-turnaround-time\">Printing Turnaround Time<\/a><\/p> <!--[\/col]--><\/div> <\/div><\/div><\/div> <!--\/block--><!--block-empty--> <!--graybar--><div class=\"ltGrayBkgd-md\"><\/div><!--\/graybar--><!--block-empty--> <div class=\"row center-xs blockOffset-bottom-sm\"> <div class=\"col-xs-12 col-sm-11 col-md-10\"> <div class=\"row center-xs\"> <div class=\"col-xs-12 col-sm-10 col-md-8\"> <p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone\" src=\"https:\/\/smartpressblog.imgix.net\/wp-content\/uploads\/2022\/07\/DesktopMockupQuote-1.png?auto=format%2Ccompress&ixlib=php-3.3.0&w=900&s=f785df76fb23ff4ecd0cba87e9ca902d\" alt=\"A desktop computer on a wooden desk with a black lamp, plants and notepad next to it.\"   data-recalc-dims=\"1\" \/><\/p> <\/div> <\/div> <\/div> <\/div> <!--block--><div class=\"row center-xs\"><div class=\"col-xs-12 col-sm-8\"><div class=\"row\"><div class=\"col-xs-12\">\n<p>&nbsp;<\/p>\n<\/div><\/div><\/div><\/div><!--\/block--> <div class=\"row center-xs\"> <div class=\"col-xs-12 col-sm-11 col-md-8\"> <div class=\"row center-xs\"> <div class=\"col-xs-12 col-sm-10 col-md-8\"> <h2>#2 &#8211; How can I get a price quote for my project?<\/h2> <p>As your convenient online printing shop, we provide you with an instant quote right on the product page. As you make your stock, material, finishing and mailing selections, you\u2019ll see the price instantly change with each specification. Find it on the right-hand side of the page.<\/p> <\/div> <\/div> <\/div> <\/div><!--block-empty--> <!--graybar--><div class=\"ltGrayBkgd-md\"><\/div><!--\/graybar--><!--block-empty--> <div class=\"row center-xs blockOffset-bottom-sm\"> <div class=\"col-xs-12 col-sm-11 col-md-10\"> <div class=\"row center-xs\"> <div class=\"col-xs-12 col-sm-10 col-md-8\"> <p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone\" src=\"https:\/\/blogprodproxy.wpengine.com\/wp-content\/uploads\/2022\/07\/Status.gif\" alt=\"Printing FAQ\"   \/><\/p> <\/div> <\/div> <\/div> <\/div> <!--block--><div class=\"row center-xs\"><div class=\"col-xs-12 col-sm-8\"><div class=\"row\"><div class=\"col-xs-12\">\n<p>&nbsp;<\/p>\n<\/div><\/div><\/div><\/div><!--\/block--> <div class=\"row center-xs\"> <div class=\"col-xs-12 col-sm-11 col-md-8\"> <div class=\"row\"> <div class=\"col-xs-12 col-sm-10\"> <h2>#3 &#8211; How can I learn the status of my current project?<\/h2> <\/div> <\/div> <\/div> <\/div> <!--block--><div class=\"row center-xs\"><div class=\"col-xs-12 col-sm-8\"><div class=\"row\"><div class=\"col-xs-12\">\n<span style=\"font-weight: 400;\"><\/div><\/div><\/div><\/div><!--\/block--> <!--block: 50-50 --><div class=\"row center-xs\" ><div class=\"col-xs-12 col-sm-10 col-md-8\"><div class=\"row\"> <div class=\"col-xs-12 col-sm-6\"><!--[col]--><\/span><\/p> <p>There\u2019s nothing better than clear communication from your online printer &#8211; it\u2019s something we know a thing or two about. Any updates and notifications can be found in your Activity Log. Use your log to review your order and determine where it is <a href=\"https:\/\/smartpress.com\/support\/stocks-substrates\/coated-paper-stocks-vs-uncoated-paper-stocks\">in process<\/a>:<\/p> <ol> <li>Sign in to your Smartpress account.<\/li> <li>Click on your order number.<\/li> <li>Your Activity Log shows along the right-hand side of the page.<\/li> <\/ol> <!--[\/col]--><\/div> <div class=\"col-xs-12 col-sm-6\"><!--[col]--> <p>When we\u2019ve added a new notification to your Activity Log, you\u2019ll receive an email so you know about it right away. Those emails are automated, so we don\u2019t recommend replying to them. Instead, submit your questions or requests through your Activity Log and they\u2019ll go directly to your Project Coordinator.<\/p> <p>&nbsp;<\/p> <p><em><strong>Note:<\/strong><\/em> Your Activity Log is not a live chat. It\u2019s monitored regularly by your Project Coordinator but it\u2019s not a real-time communication tool. If you need to discuss anything immediately, please <a href=\"https:\/\/smartpress.com\/support\/contact\">call or chat us online<\/a>.<\/p> <!--[\/col]--><\/div> <\/div><\/div><\/div> <!--\/block--><!--block-empty--> <!--graybar--><div class=\"ltGrayBkgd-md\"><\/div><!--\/graybar--><!--block-empty--> <div class=\"row center-xs blockOffset-bottom-sm\"> <div class=\"col-xs-12 col-sm-11 col-md-10\"> <div class=\"row center-xs\"> <div class=\"col-xs-12 col-sm-10 col-md-8\"> <style>.embed-container { position: relative; padding-bottom: 56.25%; height: 0; overflow: hidden; max-width: 100%; } .embed-container iframe, .embed-container object, .embed-container embed { position: absolute; top: 0; left: 0; width: 100%; height: 100%; }<\/style> <div class=\"embed-container\"><iframe src=\"https:\/\/www.youtube.com\/embed\/Kts2MNtcQ9M\" frameborder=\"0\" allowfullscreen=\"allowfullscreen\"><\/iframe><\/div> <\/div> <\/div> <\/div> <\/div> <!--block--><div class=\"row center-xs\"><div class=\"col-xs-12 col-sm-8\"><div class=\"row\"><div class=\"col-xs-12\">\n<p>&nbsp;<\/p>\n<\/div><\/div><\/div><\/div><!--\/block--> <div class=\"row center-xs\"> <div class=\"col-xs-12 col-sm-11 col-md-8\"> <div class=\"row center-xs\"> <div class=\"col-xs-12 col-sm-10 col-md-8\"> <h2 id=\"#4-what-is-a-print-ready-file\">#4 &#8211; What is a print-ready file?<\/h2> <p>A <a href=\"https:\/\/smartpress.com\/support\/file-preparation\/print-ready-files\">print-ready file<\/a> is essential to every Smartpress order submitted for online printing. In short, it\u2019s a PDF with <a href=\"https:\/\/smartpress.com\/support\/printing-basics\/image-resolution\">high resolution images<\/a> in the <a href=\"https:\/\/smartpress.com\/support\/color-ink\/color-space\">CMYK color space<\/a> with the appropriate <a href=\"https:\/\/smartpress.com\/support\/printing-basics\/bleed-borders\">bleed<\/a>:<\/p> <ul> <li>All of your images should be high resolution. We recommend images are: <ul> <li>300 <a href=\"https:\/\/smartpress.com\/support\/printing-basics\/image-resolution\">PPI<\/a> for small format projects like <a href=\"https:\/\/smartpress.com\/shop\/custom-booklets\">booklets<\/a>, <a href=\"https:\/\/smartpress.com\/offering\/card-printing\">cards<\/a> or <a href=\"https:\/\/smartpress.com\/offering\/brochure-printing\">brochures<\/a>.<\/li> <li>150 PPI for large format projects like <a href=\"https:\/\/smartpress.com\/shop\/custom-signs\">custom signs<\/a> and <a href=\"https:\/\/smartpress.com\/shop\/custom-banners\">banners<\/a>.<\/li> <\/ul> <\/li> <li>Use CMYK colors for the most accurate comparison between what you see on your screen and what is produced with the printing press.<\/li> <li>Your design files must have the appropriate bleed so that any variances in production don\u2019t affect your print. Most printers have an 1\/8&#8243; variance in case the machines drift slightly in any direction. Because of this, your finished size should be expanded by 1\/4&#8243;.<\/li> <\/ul> <p><span data-sheets-root=\"1\">&#8220;The most efficient and accurate way to bring a print project to life is by providing a print-ready file,&#8221; said Smartpress Prepress Supervisor Julia VanDalen. &#8220;This is a high-quality PDF provided to match the specifications of an order with CMYK color space, size, high-resolution images or vector art and appropriate bleed.&#8221;<br \/> <\/span><\/p> <\/div> <\/div> <\/div> <\/div><!--block-empty--> <!--graybar--><div class=\"ltGrayBkgd-md\"><\/div><!--\/graybar--><!--block-empty--> <div class=\"row center-xs blockOffset-bottom-sm\"> <div class=\"col-xs-12 col-sm-11 col-md-10\"> <div class=\"row center-xs\"> <div class=\"col-xs-12 col-sm-10 col-md-8\"> <p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone\" src=\"https:\/\/smartpressblog.imgix.net\/wp-content\/uploads\/2022\/07\/smartpress-paper-stocks_2.jpg?auto=format%2Ccompress&ixlib=php-3.3.0&w=900&s=9ca451701cf48793159715d890dd0533\" alt=\"The Smartpress Carbon Neutral Printing logo over fanned-out paper stocks with neutral colors from white to black.\"   data-recalc-dims=\"1\" \/><\/p> <\/div> <\/div> <\/div> <\/div> <!--block--><div class=\"row center-xs\"><div class=\"col-xs-12 col-sm-8\"><div class=\"row\"><div class=\"col-xs-12\">\n<p>&nbsp;<\/p>\n<\/div><\/div><\/div><\/div><!--\/block--> <div class=\"row center-xs\"> <div class=\"col-xs-12 col-sm-11 col-md-8\"> <div class=\"row center-xs\"> <div class=\"col-xs-12 col-sm-10 col-md-8\"> <h2>#5 &#8211; What stock, weight or finish should I use for my specific project?<\/h2> <p>We know you have a lot of printing needs, so we offer a lot of printing options. And that includes premium <a href=\"https:\/\/smartpress.com\/support\/stocks-substrates\/small-format-paper-stocks\">paper stocks<\/a> (including <a href=\"https:\/\/smartpress.com\/support\/stocks-substrates\/coated-paper-stocks-vs-uncoated-paper-stocks\">coated<\/a> and <a href=\"https:\/\/smartpress.com\/support\/stocks-substrates\/recycled-paper-stocks\">recycled<\/a>), <a href=\"https:\/\/smartpress.com\/support\/stocks-substrates\/text-weight-vs-cover-weight\">text and cover weights<\/a>, ultra gloss <a href=\"https:\/\/smartpress.com\/support\/specialty-features\/uv-coating\">UV<\/a> and flat matte coatings and velvety <a href=\"https:\/\/smartpress.com\/support\/specialty-features\/soft-touch-laminate\">Soft Touch laminate<\/a>.<\/p> <p>&nbsp;<\/p> <p>What you choose depends on what you\u2019re printing. Do you want to write on it? Fold it? How do you pick a coating for <a href=\"https:\/\/smartpress.com\/shop\/custom-booklets\">booklets<\/a> vs. <a href=\"https:\/\/smartpress.com\/offering\/flashcard-printing\">playing cards<\/a>? We have you covered with FAQ for nearly every product we offer! Check them out here and find your answers: <a href=\"https:\/\/smartpress.com\/support\/product-faq\">Product FAQ<\/a>.<\/p> <\/div> <\/div> <\/div> <\/div><!--block-empty--> <!--graybar--><div class=\"ltGrayBkgd-md\"><\/div><!--\/graybar--><!--block-empty--> <div class=\"row center-xs blockOffset-bottom-sm\"> <div class=\"col-xs-12 col-sm-11 col-md-10\"> <div class=\"row center-xs\"> <div class=\"col-xs-12 col-sm-10 col-md-8\"> <style>.embed-container { position: relative; padding-bottom: 56.25%; height: 0; overflow: hidden; max-width: 100%; } .embed-container iframe, .embed-container object, .embed-container embed { position: absolute; top: 0; left: 0; width: 100%; height: 100%; }<\/style> <div class=\"embed-container\"><iframe src=\"https:\/\/www.youtube.com\/embed\/Dl2EtutdTW8\" frameborder=\"0\" allowfullscreen=\"allowfullscreen\"><\/iframe><\/div> <\/div> <\/div> <\/div> <\/div> <!--block--><div class=\"row center-xs\"><div class=\"col-xs-12 col-sm-8\"><div class=\"row\"><div class=\"col-xs-12\">\n<p>&nbsp;<\/p>\n<\/div><\/div><\/div><\/div><!--\/block--> <div class=\"row center-xs\"> <div class=\"col-xs-12 col-sm-11 col-md-8\"> <div class=\"row\"> <div class=\"col-xs-12 col-sm-10\"> <h2>#6 &#8211; What do you need from me to place a custom direct mail order? How do I set up my mailing list and design file? Why can\u2019t I know my postage cost right away?<\/h2> <\/div> <\/div> <\/div> <\/div> <!--block--><div class=\"row center-xs\"><div class=\"col-xs-12 col-sm-8\"><div class=\"row\"><div class=\"col-xs-12\">\n<span style=\"font-weight: 400;\"><\/div><\/div><\/div><\/div><!--\/block--> <!--block: 50-50 --><div class=\"row center-xs\" ><div class=\"col-xs-12 col-sm-10 col-md-8\"><div class=\"row\"> <div class=\"col-xs-12 col-sm-6\"><!--[col]--><\/span><\/p> <p>We need the following to print your direct mail marketing pieces:<\/p> <ul> <li>A <a href=\"https:\/\/smartpress.com\/support\/direct-mail\/list-processing\">mailing list<\/a> that follows our <a href=\"https:\/\/smartpress.com\/support\/wp-content\/uploads\/2018\/07\/Mailing_List_Template.xls\">Mailing List Template<\/a> in any of the following formats: CSV, TXT, XLS (Excel) and DBF.<\/li> <li>The top portion of the <a href=\"https:\/\/smartpress.com\/support\/direct-mail\/mailing-lists-ncoa-paf\">NCOA Acknowledgment Form<\/a> filled out.<\/li> <\/ul> <p>You can upload both your mailing list and the NCOA form when you upload any other files or artwork when placing your order.<\/p> <!--[\/col]--><\/div> <div class=\"col-xs-12 col-sm-6\"><!--[col]--> <p>We provide design guidelines for common creative mailers, like <a href=\"https:\/\/smartpress.com\/offering\/direct-mail-saddle-stitch-booklets\">booklets<\/a>, <a href=\"https:\/\/smartpress.com\/offering\/direct-mail-postcard\">postcards<\/a>, <a href=\"https:\/\/smartpress.com\/offering\/self-mailer\">self-mailers<\/a> and <a href=\"https:\/\/smartpress.com\/shop\/direct-mail-letters#cp=1&amp;cph=709\">envelopes<\/a>. Along with easy-to-follow templates, our guidelines include everything from size and address specifications to artwork placement, tabbing and more. Find product-specific requirements and templates here: <a href=\"https:\/\/smartpress.com\/support\/direct-mail\/mailing-design-guidelines\">Mailing Design Guidelines<\/a>.<\/p> <p>&nbsp;<\/p> <p>In order for us to provide the most accurate postage costs, our mailing team needs to \u201cclean\u201d your mailing list &#8211; this prevents duplicates and confirms address accuracy. From there, we\u2019re able to confirm the final postage cost. We will not print until you approve your postage cost.<\/p> <!--[\/col]--><\/div> <\/div><\/div><\/div> <!--\/block--><!--block-empty--> <!--graybar--><div class=\"ltGrayBkgd-md\"><\/div><!--\/graybar--><!--block-empty--> <div class=\"row center-xs blockOffset-bottom-sm\"> <div class=\"col-xs-12 col-sm-11 col-md-10\"> <div class=\"row center-xs\"> <div class=\"col-xs-12 col-sm-10 col-md-8\"> <p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone\" src=\"https:\/\/smartpressblog.imgix.net\/wp-content\/uploads\/2022\/07\/Turntime2.png?auto=format%2Ccompress&ixlib=php-3.3.0&w=900&s=3ed8d30feccb2c671d47c0210fdaaa91\" alt=\"A graphic of a shopping cart and calendar with a hand between them.\"   data-recalc-dims=\"1\" \/><\/p> <\/div> <\/div> <\/div> <\/div> <!--block--><div class=\"row center-xs\"><div class=\"col-xs-12 col-sm-8\"><div class=\"row\"><div class=\"col-xs-12\">\n<p>&nbsp;<\/p>\n<\/div><\/div><\/div><\/div><!--\/block--> <div class=\"row center-xs\"> <div class=\"col-xs-12 col-sm-11 col-md-8\"> <div class=\"row center-xs\"> <div class=\"col-xs-12 col-sm-10 col-md-8\"> <h2 id=\"#7-how-long-does-it-take-to-get-a-custom-quote-for-my-project\">#7 &#8211; How long does it take to get a Custom Quote for my project?<\/h2> <p>Part of our wide array of online printing services, <a href=\"https:\/\/smartpress.com\/pages\/custom-quote\">Custom Quote<\/a> lets you print just about anything in just about any way you want. Don&#8217;t see what you&#8217;re looking for on our website? Simply submit a Custom Quote request! Once you do, a sales representative will provide you with a quote within 1-2 business days.<\/p> <p>&nbsp;<\/p> <p>They\u2019ll work directly with you on your order and let you know when it\u2019s time for you to give them your artwork file. (Files cannot be uploaded with a Custom Quote.)<\/p> <\/div> <\/div> <\/div> <\/div><!--block-empty--> <!--graybar--><div class=\"ltGrayBkgd-md\"><\/div><!--\/graybar--><!--block-empty--> <div class=\"row center-xs blockOffset-bottom-sm\"> <div class=\"col-xs-12 col-sm-11 col-md-10\"> <div class=\"row center-xs\"> <div class=\"col-xs-12 col-sm-10 col-md-8\"> <p>&nbsp;<\/p> <\/div> <\/div> <\/div> <\/div> <!--block--><div class=\"row center-xs\"><div class=\"col-xs-12 col-sm-8\"><div class=\"row\"><div class=\"col-xs-12\">\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone\" src=\"https:\/\/smartpressblog.imgix.net\/wp-content\/uploads\/2022\/07\/Reoreder2.jpg?auto=format%2Ccompress&ixlib=php-3.3.0&w=900&s=4c1738206d6b75c9a9271bab6a169add\" alt=\"A woman with dark hair sitting at a desk and working on a laptop with a phone and plant next to it.\"   data-recalc-dims=\"1\" \/><\/p>\n<\/div><\/div><\/div><\/div><!--\/block--> <div class=\"row center-xs\"> <div class=\"col-xs-12 col-sm-11 col-md-8\"> <div class=\"row\"> <div class=\"col-xs-12 col-sm-10\"> <h2>#8 &#8211; How do I reorder a print project?<\/h2> <\/div> <\/div> <\/div> <\/div> <!--block--><div class=\"row center-xs\"><div class=\"col-xs-12 col-sm-8\"><div class=\"row\"><div class=\"col-xs-12\">\n<span style=\"font-weight: 400;\"><\/div><\/div><\/div><\/div><!--\/block--> <!--block: 50-50 --><div class=\"row center-xs\" ><div class=\"col-xs-12 col-sm-10 col-md-8\"><div class=\"row\"> <div class=\"col-xs-12 col-sm-6\"><!--[col]--><\/span><\/p> <p>To <a href=\"https:\/\/smartpress.com\/support\/ordering-shipping\/how-to-order-at-smartpress\">reorder a print project<\/a>, just follow these simple steps:<\/p> <ol> <li>Log in to your Smartpress account.<\/li> <li>Select the job you\u2019d like to reorder from the Your Orders page and use the Reorder button.<\/li> <li>You\u2019ll be able to review and change your job specifications, as well as choose the same artwork or upload new files.<\/li> <li>When you\u2019re finished, submit the order.<\/li> <\/ol> <!--[\/col]--><\/div> <\/div><\/div><\/div> <!--\/block--><!--block-empty--> <!--graybar--><div class=\"ltGrayBkgd-md\"><\/div><!--\/graybar--><!--block-empty--> <div class=\"row center-xs blockOffset-bottom-sm\"> <div class=\"col-xs-12 col-sm-11 col-md-10\"> <div class=\"row center-xs\"> <div class=\"col-xs-12 col-sm-10 col-md-8\"> <style>.embed-container { position: relative; padding-bottom: 56.25%; height: 0; overflow: hidden; max-width: 100%; } .embed-container iframe, .embed-container object, .embed-container embed { position: absolute; top: 0; left: 0; width: 100%; height: 100%; }<\/style> <div class=\"embed-container\"><iframe src=\"https:\/\/www.youtube.com\/embed\/uXuTXcHdoJc\" frameborder=\"0\" allowfullscreen=\"allowfullscreen\"><\/iframe><\/div> <\/div> <\/div> <\/div> <\/div> <!--block--><div class=\"row center-xs\"><div class=\"col-xs-12 col-sm-8\"><div class=\"row\"><div class=\"col-xs-12\">\n<p>&nbsp;<\/p>\n<\/div><\/div><\/div><\/div><!--\/block--> <div class=\"row center-xs\"> <div class=\"col-xs-12 col-sm-11 col-md-8\"> <div class=\"row center-xs\"> <div class=\"col-xs-12 col-sm-10 col-md-8\"> <h2>#9 &#8211; How should I set up my file for foil printing?<\/h2> <p>Our <a href=\"https:\/\/smartpress.com\/support\/specialty-features\/custom-foil-printing\">foil Sleeking\u2122<\/a> process is a great way to add unexpected shine and excitement to any project. You can indicate foil on your print-ready file with the PDF instructions and images found <a href=\"https:\/\/prd-site-assets-collaterate.s3.amazonaws.com\/1_site\/templates\/How_To_Foil_General.pdf\">here<\/a> or with the steps below:<\/p> <ol> <li><em>Set up your file:<\/em> Select the PDF, IDML or EPS template on the product page. Add each foil element to the Foil layer. For custom sizes, set up the document to the finished size (including bleed) and add a new layer named \u201cFoil\u201d. The layer can be denoted in any color, as long as the foil print is its own layer.<\/li> <li><em>Design your file:<\/em> All foil elements on the Foil layers should be in the <a href=\"https:\/\/smartpress.com\/support\/printing-basics\/vector-graphics-vs-raster-images\">vector format<\/a> with the Foil spot color to ensure a smooth finish.<\/li> <li><em>Export your file:<\/em> Export the file as a layered PDF. For InDesign, select Export As PDF. For Illustrator, select Save As PDF.<\/li> <li><em>Check your PDF:<\/em> Open the PDF in Acrobat to check for layers. In Acrobat, expand the Layers icon on the left and find two layers called Your Art Here and Foil.<\/li> <\/ol> <\/div> <\/div> <\/div> <\/div><!--block-empty--> <!--graybar--><div class=\"ltGrayBkgd-md\"><\/div><!--\/graybar--><!--block-empty--> <div class=\"row center-xs blockOffset-bottom-sm\"> <div class=\"col-xs-12 col-sm-11 col-md-10\"> <div class=\"row center-xs\"> <div class=\"col-xs-12 col-sm-10 col-md-8\"> <style>.embed-container { position: relative; padding-bottom: 56.25%; height: 0; overflow: hidden; max-width: 100%; } .embed-container iframe, .embed-container object, .embed-container embed { position: absolute; top: 0; left: 0; width: 100%; height: 100%; }<\/style> <div class=\"embed-container\"><iframe src=\"https:\/\/www.youtube.com\/embed\/bltUWz8jDSA\" frameborder=\"0\" allowfullscreen=\"allowfullscreen\"><\/iframe><\/div> <\/div> <\/div> <\/div> <\/div> <!--block--><div class=\"row center-xs\"><div class=\"col-xs-12 col-sm-8\"><div class=\"row\"><div class=\"col-xs-12\">\n<p>&nbsp;<\/p>\n<\/div><\/div><\/div><\/div><!--\/block--> <div class=\"row center-xs\"> <div class=\"col-xs-12 col-sm-11 col-md-8\"> <div class=\"row\"> <div class=\"col-xs-12 col-sm-10\"> <h2>#10 &#8211; How should I set up my file for die cutting and laser cutting?<\/h2> <p><a href=\"https:\/\/smartpress.com\/support\/specialty-features\/die-cutting\">Digital die cutting and laser cutting<\/a> can be added to your file in Adobe Illustrator or Adobe InDesign. Here\u2019s how:<\/p> <\/div> <\/div> <\/div> <\/div> <!--block--><div class=\"row center-xs\"><div class=\"col-xs-12 col-sm-8\"><div class=\"row\"><div class=\"col-xs-12\">\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\"><\/div><\/div><\/div><\/div><!--\/block--> <!--block: 50-50 --><div class=\"row center-xs\" ><div class=\"col-xs-12 col-sm-10 col-md-8\"><div class=\"row\"> <div class=\"col-xs-12 col-sm-6\"><!--[col]--><\/span><\/p> <p><strong>Adobe Illustrator:<\/strong><\/p> <ol> <li>In Adobe Illustrator, create a new layer on top that will contain the laser cut portions of your design. Name the layer Laser Cut. Or if your design includes die cut portions, name the layer Die Cut.<\/li> <li>Once this layer is in place, create a new color swatch by going to Window &gt; Color &gt; Swatches. The Swatch Palette will appear.<\/li> <li>Click in the upper right-hand corner of the Swatch Palette and select New Swatch.<\/li> <li>Change the Swatch Name to match the desired line type (dieline, kiss cut, etc. See the <a href=\"https:\/\/smartpress.com\/support\/specialty-features\/die-cutting\">Line Type Glossary<\/a> for definitions.).<\/li> <li>Select Spot in the Color Type dropdown menu.<\/li> <li>Change the Color Mode to <a href=\"https:\/\/smartpress.com\/support\/color-ink\/color-space\">RGB<\/a> and adjust the values to match the desired line type.<\/li> <li>Repeat steps 2-6 for any other types of lines in your file (dieline, kiss cut, perforation, etch, etc.).<\/li> <li>On the Laser (or Die) Cut layer with the corresponding spot color, clearly define the shape outlines that will be cut out or etched with a .25 pt stroke weight. All lines, including perforation, should be solid not dashed.<\/li> <li>Be sure to leave at least 2mm between lines and create a design with enough connecting\/holding points so it remains intact when the cut pieces are removed. You may include clipping masks in your printed artwork but make sure the laser-cut lines do not include clipping masks.<\/li> <li>Once your artwork is complete, <a href=\"https:\/\/smartpress.com\/support\/file-preparation\/how-to-save-your-pdf\">save it as a PDF<\/a>. In the PDF saving options box under Output, there is a Profile Inclusion Policy dropdown. Select Don\u2019t Include Profiles and then click Save PDF.<\/li> <\/ol> <!--[\/col]--><\/div> <div class=\"col-xs-12 col-sm-6\"><!--[col]--> <p><strong>Adobe InDesign:<\/strong><\/p> <ol> <li>In Adobe InDesign, create a new layer on top that will contain the laser cut portions of your design. Name the layer Laser Cut. Or if your design includes die cut portions, name the layer Die Cut.<\/li> <li>Once this layer is in place, create a new color swatch by going to Window &gt; Color &gt; Swatches. The Swatch Palette will appear.<\/li> <li>Click in the upper right-hand corner of the Swatch Palette and select New Color Swatch.<\/li> <li>Change the Swatch Name to match the desired line type (dieline, kiss cut, etc. See the <a href=\"https:\/\/smartpress.com\/support\/specialty-features\/die-cutting\">Line Type Glossary<\/a> for definitions.)<\/li> <li>Select Spot in the Color Type dropdown menu.<\/li> <li>Change the Color Mode to <a href=\"https:\/\/smartpress.com\/support\/color-ink\/color-space\">RGB<\/a> and adjust the values to match the desired line type. (See the <a href=\"https:\/\/smartpress.com\/support\/specialty-features\/die-cutting\">Digital Laser cutting RGB Guide<\/a> for values.)<\/li> <li>Repeat steps 2-6 for any other types of lines in your file (dieline, kiss cut, perforation, etch, etc.).<\/li> <li>On the Laser (or Die) Cut layer with the corresponding spot color, clearly define the shape outlines that will be cut out or etched with a .25 pt stroke weight. All lines, including perforation, should be solid not dashed.<\/li> <li>Be sure to leave at least 2mm between lines and create a design with enough connecting\/holding points so it remains intact when the cut pieces are removed. You may include clipping masks in your printed artwork but make sure the laser-cut lines do not include clipping masks.<\/li> <li>Once your artwork is complete, <a href=\"https:\/\/smartpress.com\/support\/file-preparation\/how-to-save-your-pdf\">save it as a PDF<\/a>. In the PDF saving options box under Output, there is a Profile Inclusion Policy dropdown. Select Don\u2019t Include Profiles and then click Export.<\/li> <\/ol> <!--[\/col]--><\/div> <\/div><\/div><\/div> <!--\/block--> <!--block--><div class=\"row center-xs\"><div class=\"col-xs-12 col-sm-8\"><div class=\"row\"><div class=\"col-xs-12\">\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<\/div><\/div><\/div><\/div><!--\/block--> <div class=\"row center-xs\"> <div class=\"col-xs-12 col-sm-11 col-md-8\"> <div class=\"row center-xs\"> <div class=\"col-xs-12 col-sm-10 col-md-8\"> <p>Still have questions about these top 10 printing FAQ or something else? We\u2019re here for you via email (<a href=\"mailto:CustomerService@Smartpress.com\">CustomerService@Smartpress.com<\/a>), phone (888-934-6909) or online chat (it\u2019s that blue icon at the bottom-right of our homepage and product pages). And if you contact us outside of our standard business hours &#8211; weekdays, 8 a.m. to 5 p.m. CST &#8211; we\u2019ll get back to you the next business day!<\/p> <\/div> <\/div> <\/div> <\/div><!--block-empty--><!--\/the_content-->","protected":false},"excerpt":{"rendered":"We say it all the time: You\u2019ve got questions and we\u2019ve got answers. At Smartpress, we get more than 1,000 calls, emails and online chats every week from our small-business-owning, entrepreneuring, gotta-have-this-printed-now customers. We\u2019re happy to help whenever and with whatever, so we put together the top 10 printing FAQ we get from you, plus tips and tricks to navigate the world of online printing. (Hint: If you still need to call or online chat, that\u2019s cool, too.)","protected":false},"author":8,"featured_media":4835,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"sfsi_plus_gutenberg_text_before_share":"","sfsi_plus_gutenberg_show_text_before_share":"","sfsi_plus_gutenberg_icon_type":"","sfsi_plus_gutenberg_icon_alignemt":"","sfsi_plus_gutenburg_max_per_row":"","footnotes":""},"categories":[8],"tags":[],"class_list":["post-4827","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-features"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Top 10 Printing FAQ: You Asked, We Answered - Smartpress Blog<\/title>\n<meta name=\"description\" content=\"You\u2019ve got questions, we\u2019ve got answers. 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