{"id":4549,"date":"2022-01-19T12:53:07","date_gmt":"2022-01-19T17:53:07","guid":{"rendered":"https:\/\/smartpress.com\/blog\/?p=4549"},"modified":"2023-08-10T09:13:12","modified_gmt":"2023-08-10T14:13:12","slug":"smartpress-announces-world-class-net-promoter-score","status":"publish","type":"post","link":"https:\/\/smartpress.com\/blog\/press-releases\/smartpress-announces-world-class-net-promoter-score","title":{"rendered":"Smartpress Announces World Class Net Promoter Score"},"content":{"rendered":"<!--the_content--><!--block-empty--> <div class=\"row center-xs\"> <div class=\"col-xs-12 col-sm-11 col-md-8\"> <div class=\"row center-xs\"> <div class=\"col-xs-12 col-sm-10 col-md-6\"> <p>RATINGS PROVE THE BRAND SETS THE GOLD STANDARD FOR ONLINE PRINTING<\/p> <p>&#8211;<\/p> <\/div> <\/div> <\/div> <\/div><!--block-empty--> <div class=\"row center-xs\"> <div class=\"col-xs-12 col-sm-11 col-md-8\"> <div class=\"row center-xs\"> <div class=\"col-xs-12 col-sm-10 col-md-8\"> <p>CHANHASSEN, Minn., Jan. 19, 2022\u00a0 &#8212; Online printer <a href=\"https:\/\/smartpress.com\/\">Smartpress.com<\/a> announced a Net Promoter Score (NPS) of 77 for 2021. Since a score of 73 or higher in the professional services industry is considered world class, that&#8217;s a significant achievement. (And they&#8217;ve maintained that world class status since they started tracking NPS four years ago.)<\/p> <p>&nbsp;<\/p> <p><strong>See how they earn exceptional ratings year over year:<b><br \/> <\/b><\/strong><a href=\"\/blog\/features\/customer-reviews-how-smartpress-maintains-a-high-rating\">\/blog\/features\/customer-reviews-how-smartpress-maintains-a-high-rating<\/a><strong><b><br \/> <\/b><\/strong><\/p> <p>&nbsp;<\/p> <p><strong>The Serious Business of Customer Feedback<\/strong><\/p> <p>Beyond Google Customer Reviews (where they score 4.9 out of 5 stars), Smartpress asks for feedback throughout their entire customer journey: ratings after every online chat or email, product reviews after projects are printed, plus a broad customer satisfaction survey quarterly.<\/p> <p>&nbsp;<\/p> <p>&#8220;The themes we see regularly in our customer feedback are the same three by which we operate: premium quality printing, world-class service and social responsibility,&#8221; said Matt Chapman, vice president of Smartpress. &#8220;These are not aspirational qualities we determined in a conference room one day. It&#8217;s our way of sharing what customers are telling us about why they choose Smartpress.&#8221;<\/p> <\/div> <\/div> <\/div> <\/div><!--block-empty--> <div class=\"row center-xs blockOffset-bottom-sm pullQuote\"> <div class=\"col-xs-12 col-sm-11 col-md-10\"> <div class=\"row center-xs\"> <div class=\"col-xs-12 col-sm-10\"> <p>&#8220;When the employees are all co-owners of the business, we find they treat customers well!&#8221;<\/p> <\/div> <\/div> <\/div> <\/div> <!--block--><div class=\"row center-xs\"><div class=\"col-xs-12 col-sm-8\"><div class=\"row\"><div class=\"col-xs-12\">\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<\/div><\/div><\/div><\/div><!--\/block--> <div class=\"row center-xs\"> <div class=\"col-xs-12 col-sm-11 col-md-8\"> <div class=\"row center-xs\"> <div class=\"col-xs-12 col-sm-10 col-md-8\"> <p><strong>What drives Smartpress&#8217; superior customer satisfaction?<\/strong><\/p> <ol> <li>Real people, real time: Customers can contact a service expert via phone, email or online chat and there&#8217;s always a real person on the other end during business hours.<\/li> <li>Constant feedback loop: Smartpress closely monitors all feedback and immediately addresses opportunities to improve customers&#8217; printing experience.<\/li> <li>Employee ownership: Team members are intrinsically motivated to provide a superb customer experience and empowered to make good decisions on the company&#8217;s behalf.<\/li> <\/ol> <p>&nbsp;<\/p> <p>&#8220;Smartpress is 100% employee-owned, which I believe is a big reason for our success in focusing on wowing our customers,&#8221; said Chapman. &#8220;When the employees are all co-owners of the business, we find they treat customers well!&#8221;<\/p> <p>&nbsp;<\/p> <p><strong>Learn the perks of printing with an employee-owned company:<\/strong><b><br \/> <\/b><a href=\"\/blog\/features\/esop-the-benefits-of-printing-with-an-employee-owned-company\">\/blog\/features\/esop-the-benefits-of-printing-with-an-employee-owned-company<\/a><\/p> <\/div> <\/div> <\/div> <\/div><!--block-empty--> <div class=\"row center-xs blockOffset-bottom-sm\"> <div class=\"col-xs-12 col-sm-11 col-md-8\"> <div class=\"row center-xs\"> <div class=\"col-xs-12 col-sm-10 col-md-8\"> <h2>About Smartpress<\/h2> <\/div> <\/div> <\/div> <\/div><!--block-empty--> <!--graybar--><div class=\"ltGrayBkgd-md\"><\/div><!--\/graybar--> <!--block--><div class=\"row center-xs\"><div class=\"col-xs-12 col-sm-8\"><div class=\"row\"><div class=\"col-xs-12\">\n<p>&nbsp;<\/p>\n<\/div><\/div><\/div><\/div><!--\/block--> <div class=\"row center-xs\"> <div class=\"col-xs-12 col-sm-11 col-md-8\"> <div class=\"row center-xs\"> <div class=\"col-xs-12 col-sm-10 col-md-8\"> <p><a href=\"https:\/\/smartpress.com\/\">Smartpress<\/a> is the premium online printer for creative agencies, graphic designers, nonprofits and marketing professionals across the U.S. and Canada. They operate on three foundational principles: To create premium-quality print with world class customer service and a commitment to social responsibility.<\/p> <p>&nbsp;<\/p> <p>Smartpress has achieved numerous environmental certifications like EcoVadis Gold and ISO 14001. They are a carbon-neutral, 100% employee-owned company and are home to one of the largest fleets of HP Indigo HD presses in the world.<\/p> <\/div> <\/div> <\/div> <\/div><!--block-empty--><!--\/the_content-->","protected":false},"excerpt":{"rendered":"CHANHASSEN, Minn., Jan. 19, 2022\u00a0 &#8212; Online printer Smartpress.com announced a Net Promoter Score (NPS) of 77 for 2021. Since a score of 73 or higher in the professional services industry is considered world class, that&#8217;s a significant achievement. (And they&#8217;ve maintained that world class status since they started tracking NPS four years ago.)","protected":false},"author":8,"featured_media":4550,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"sfsi_plus_gutenberg_text_before_share":"","sfsi_plus_gutenberg_show_text_before_share":"","sfsi_plus_gutenberg_icon_type":"","sfsi_plus_gutenberg_icon_alignemt":"","sfsi_plus_gutenburg_max_per_row":"","footnotes":""},"categories":[2135],"tags":[],"class_list":["post-4549","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-press-releases"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.5 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Smartpress Announces World Class Net Promoter Score<\/title>\n<meta name=\"description\" content=\"Smartpress announced a Net Promoter Score (NPS) of 77 for 2021. 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